ERP Manager - Made2Manage

Join a leader in the global and domestic manufacturing space as a self-motivated, reliable, and team-oriented professional managing the Made2Manage ERP Systems and Projects. This role demands an exceptional understanding of ERP practices, delivery, and project management, specifically with the Made2Manage platform. Stay at the forefront of technology trends and bring insights to enhance operations.

Essential Duties & Responsibilities

• Manage and maintain Made2Manage systems.
• Lead the implementation of Made2Manage ERP software, including planning, coordination, training, and execution of all phases.
• Monitor system performance, troubleshoot issues, and implement solutions to ensure high availability.
• Manage user roles and authorizations, ensuring compliance with security policies and best practices.
• Provide technical support for Made2Manage related incidents and service requests, resolving issues in a timely manner.
• Maintain detailed documentation of system configurations, processes, and procedures, including user processes and user training materials.
• Work closely with Group IT, business analysts, and external vendors to support Made2Manage projects and initiatives.
• Participate in project planning and execution, including system upgrades, migrations, and integrations.
• Generate and review system performance reports, identifying areas for improvement and making recommendations.
• Take measures of crisis management to control all effects that may arise from customer problems and complaints to avoid escalation.
• Create good working relationships amongst members of the IT team to ensure a smooth flow of work, which improves overall performance.
• Develop several strategies to tackle issues to have a backup plan where a particular strategy might not be effective.
• Lead and participate in projects with security best practices in mind. Participate in compliance and security audits. Ensure audit controls are current and accurate.
• Stay current with Made2Manage / ERP technologies and industry trends, recommending and implementing best practices.
• All other duties assigned.

Responsibilities - Corporate / Site

• Follow all company policies and procedures, including but not limited to Global Code of Business Principles, Code of Ethics and Business Conduct, Operational Framework.
• Promote a Standard of Excellence, which incorporates a high standard of ethical behavior, a culture of honesty and integrity, and a one-team culture.
• All employees are expected to follow government and corporate laws, rules, regulations, policies, and procedures.

Requirements (Knowledge, Skills & Abilities)

• Proven experience in Made2Manage ERP implementation, configuration, and support, preferably with leading Made2Manage ERP software. 5 years is required.
• Strong understanding of business processes and operations, with the ability to translate business requirements into Made2Manage ERP system configurations. 5 years is required.
• Experience running, administering, and implementing advanced planning and scheduling. 5 years is required.
• Excellent project management skills, including the ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines. 5 years is required.
• Demonstrated leadership abilities, with experience leading cross-functional teams and driving organizational change. 5 years is required.
• Strong analytical and problem-solving skills, with the ability to troubleshoot technical issues and develop effective solutions. 5 years is required.
• Excellent communication skills, both verbal and written, with the ability to communicate technical concepts to non-technical stakeholders. 5 years is required.
• Knowledge of data management principles and practices, including data governance, data quality, and data security. 5 years is required.
• Experience working in industries such as manufacturing, distribution, finance, or healthcare is desirable. 5 years is desired.
• Ability to deal with change and respond quickly to a fast-paced environment. 5 years is required.

Education and Experience

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. Master's degree preferred.
• Technical certifications in Made2Manage are desired.