ERP Manager

ESSENTIAL DUTIES & RESPONSIBILITIES

• Manage and maintain Made2Manage systems
• Lead the implementation of Made2Manage ERP software, including planning, coordination, training, and execution of all phases
• Monitor system performance, troubleshoot issues, and implement solutions to ensure high availability
• Manage user roles and authorizations, ensuring compliance with security policies and best practices
• Provide technical support for Made2Manage related incidents and service requests, resolving issues in a timely manner
• Maintain detailed documentation of system configurations, processes, and procedures, including user processes and user training materials
• Work closely with Group IT, business analysts, and external vendors to support Made2Manage projects and initiatives
• Participate in project planning and execution, including system upgrades, migrations, and integrations
• Generate and review system performance reports, identifying areas for improvement and making recommendations
• Take measures of crisis management to control all effects that may arise from customer problems and complaints to avoid escalation
• Create good working relationship amongst members of the IT team to ensure smooth flow of work, which improves overall performance
• Develop several strategies to tackle issues to have a backup plan where a particular strategy might not be effective
• Security & Compliance: Lead and participate in projects with security best practices in mind Participate in compliance and security audits. Ensure audit controls are current and accurate
• Participate in and abide by company security activities, polices, audits, procedures, including internal audit activities
• Stay current with Made2Manage / ERP technologies and industry trends, recommending and implementing best practices
• All other duties assigned

RESPONSIBILITIES – Safety

• Help ensure safe working environments so that that all our employees go home safely at the end of their working day

REQUIREMENTS (KNOWLEDGE, SKILLS & ABILITIES)

• Proven experience in Made2Manage ERP implementation, configuration, and support, preferably with leading Made2Manage ERP software 5 years is required
• Strong understanding of business processes and operations, with the ability to translate business requirements into Made2Manage ERP system configurations. 5 years is required
• Experience running administering and implementing advanced planning and scheduling 5 years is required
• Excellent project management skills, including the ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines. 5 years is required
• Demonstrated leadership abilities, with experience leading cross-functional teams and driving organizational change. 5 years is required
• Strong analytical and problem-solving skills, with the ability to troubleshoot technical issues and develop effective solutions. 5 years is required
• Excellent communication skills, both verbal and written, with the ability to communicate technical concepts to non-technical stakeholders. 5 years is required
• Knowledge of data management principles and practices, including data governance, data quality, and data security. 5 years is required
• Experience working in industries such as manufacturing, distribution, finance, or healthcare is desirable. 5 years is desired
• Ability to deal with change and respond quickly to a fast-paced environment. 5 years is required

EDUCATION AND EXPERIENCE (required levels)

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. Master's degree preferred.
• High school diploma or GED equivalent required.
• Technical certifications in Made2Manage is desired.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.