What are the responsibilities and job description for the MSP Operations Manager position at NES Fircroft?
🚀 We’re Hiring: MSP Operations Manager
Would you like to be part of a dynamic, global team with over a decade of proven success?
Are you passionate about recruitment and delivering exceptional customer experiences?
Join NES Advantage – Contingent Workforce Managed Services Team
For over 5 years, NES Advantage has been the trusted MSP partner to our global client, delivering award‑winning workforce solutions across 4 regions. We’re proud to offer our people meaningful career progression, strong financial rewards, and the opportunity to make a real impact.
🌟 The Opportunity
As an MSP Operations Manager, you will take full ownership of programme delivery, performance, and profitability across your region. This is a strategic leadership role where you’ll combine client partnership, operational excellence, and commercial acumen to drive success.
🔑 What You’ll Be Doing
- Leading end‑to‑end MSP delivery, ensuring SLA/KPI excellence
- Acting as a trusted partner to senior client stakeholders
- Owning regional P&L performance, budgets, and forecasting
- Driving continuous improvement and programme expansion
- Managing and developing high-performing, multi-site teams
- Overseeing supplier performance and optimizing the supply chain
- Delivering insights through data-driven reporting and governance
💡 What We’re Looking For
- Proven experience in MSP, RPO, or contingent workforce solutions
- Strong commercial acumen, including P&L management
- Exceptional stakeholder engagement skills at a senior level
- Leadership experience across regional or multi-site teams
- Analytical mindset with strong Excel and reporting skills
- A strategic thinker who can turn insights into action
📊 How Success is Measured
- Delivery against SLAs, KPIs, and client satisfaction
- Revenue, margin, and cost performance
- Team engagement and retention
- Operational excellence and issue resolution
- Continuous improvement and programme growth
🌍 Why Join Us?
We believe in flexible working and empowering our people to perform at their best:
✅ Hybrid working options
✅ Flexible hours
✅ Competitive salary quarterly bonuses
✅ Global career opportunities
✅ Ongoing training and development
🌐 About NES Advantage
With 90 years of combined experience, NES Advantage is a global leader in engineering workforce solutions across sectors including Energy, Life Sciences, Infrastructure, and more. With presence in 45 countries, we connect top talent with world‑class opportunities.
✨ Ready to take the next step in your career? Apply now or reach out to learn more.