What are the responsibilities and job description for the Technical Account Manager (MSP) position at Landshark Recruiting?
Technical Account Manager
Location: Can commute to Houston, TX office OR Columbia, MD office.
Overview:
A growing Managed Service Provider is seeking a Technical Account Manager to own client relationships and serve as the primary point of contact for managed clients. This role focuses on strategic account management, client satisfaction, and long-term retention.
You’ll partner closely with engineering and project teams while helping clients align their technology with business goals through a consultative approach.
Day to Day:
- Serve as the primary relationship owner for a portfolio of MSP clients
- Lead quarterly business reviews (QBRs) and strategic conversations focused on outcomes, and growth.
- Understand client goals, challenges, and pain points to guide technology strategy
- Collaborate with technical teams to deliver proactive recommendations and roadmaps
- Advocate for clients internally and ensure clear communication on projects, priorities, and updates
- Understanding and ability to explain technology solutions as it relates to Windows & Windows Server environments, Active Directory, Group Policy, DNS, DHCP, Microsoft 365 (Exchange, SharePoint, Teams, Intune), Networking fundamentals (routing, switching, LAN/WAN, VPN, TCP/IP), Azure and/or AWS, Backup, disaster recovery, and security platforms
Position Requirements:
- 3 years in a client-facing role within an MSP or IT services environment REQUIRED*
- Background in account management, customer success, or IT service delivery
- Strong communication skills and executive presence
- Ability to think strategically about technology without being hands-on technical
- Comfortable working cross-functionally with engineers and leadership
- Organized, proactive, and client-first in approach
- MSP tools experience (ConnectWise, CRM platforms, lifecycle or reporting tools) preferred
- Technical background or strong understanding of technologies listed above.
Compensation & Benefits
- Competitive salary $85,000- $110,000
- PTO Company Holidays
- 100% covered health insurance, Vision, Dental partial coverage for dependents
- 401(k) with 3% automatic
- Ongoing training and professional development support
- Annual Profit sharing
Salary : $85,000 - $110,000