Lead PMO - MSP

MSP Programme Management Specialist

We are seeking an experienced Recruitment Programme Management Specialist to oversee the day-to-day delivery and success of MSP (Managed Service Provider) services across multiple countries in the region.

This role is ideal for a recruitment professional who thrives in a fast-paced, client-facing environment and has strong experience managing vendors, stakeholders, and end-to-end recruitment processes across diverse markets.

Key Responsibilities

• Manage relationships with local hiring managers and oversee temporary recruitment requests
• Coordinate end-to-end recruitment activities including vacancy intake, supplier briefing, CV screening, interview scheduling, and onboarding
• Act as the main escalation point for day-to-day MSP operations
• Manage and monitor third-party vendor performance and ensure alignment with client expectations
• Work across multiple jurisdictions, ensuring compliance with local employment laws and practices
• Maintain and track recruitment data, agency performance, and hiring manager feedback
• Ensure delivery against SLAs and KPIs, driving continuous improvement
• Provide reporting, insights, and statistical analysis to support client decision-making
• Conduct workforce planning sessions with stakeholders to forecast hiring needs
• Drive cost optimization through market insights and competitive supplier strategies
• Ensure a high level of customer satisfaction and resolve operational challenges proactively

Requirements

• Proven experience in MSP, RPO, or vendor management within the staffing industry
• Strong knowledge of end-to-end recruitment processes
• Experience managing third-party suppliers, onboarding, and compliance processes
• Exposure to working across multiple countries or regions
• Excellent stakeholder management and client-facing skills
• Strong analytical mindset with ability to interpret and present complex data
• Effective communication skills in English (written and verbal)
• Ability to work across different cultures and business environments
• Strong problem-solving skills, attention to detail, and ability to manage competing priorities

Preferred Profile

• Experience in programme expansion, cross-selling, or growing MSP accounts
• Demonstrated ability to drive performance and improve service delivery
• Comfortable working in a dynamic, international environment

Why Join Us?

• Opportunity to manage a regional MSP programme with high visibility
• Work with diverse clients and stakeholders across multiple markets
• Be part of a collaborative, growth-focused environment