Front Desk

Essential Duties and Responsibilities:

• Act as the primary telephone operator for the office.
• Update the established patient’s demographics as needed and yearly.
• Scan insurance cards and photo ID.
• Check in patients for office encounters.
• Collect money due on account from patients.
• Verify referrals were obtained for each patient office visit and update.
• Check out patients and schedule next appointment.
• Review the encounter and print all orders for the patient.
• Print the patient summary.
• Balance charges/payments at the end of the day.
• Prepare deposit envelopes for the business office daily.
• Open all mail received, including interoffice mail, sort appropriately.
• Maintain work area and lobby in neat and orderly fashion.
• Schedule office related appointments.
• Translate to/from English and Spanish as it pertains to your job responsibilities.
• All other duties as assigned.

Supervisory Responsibilities: No supervisory responsibilities.

Competencies:

• Familiarity with office machines (i.e. fax, printer, etc.)
• Fluent in English (oral and written)
• Excellent knowledge of Microsoft Office
• Strong communication and people skills
• Good organizational and multitasking abilities
• Problem solving skills
• Customer service orientation

Physical Demands: - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to sit at a desk for approximately 90% of the day.
• Should have good finger dexterity, clerical perception, motor coordination, and eyehand coordination.
• Should have good visual acuity.
• Possess ability to talk, sit, use hands, hear, balance, stoop, bend, kneel, and perform repetitive motions.
• General physical office activity involving some lifting and moving of materials or boxes.

Travel: Not Required

Work Environment – The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job.

• This position works in an environment with moderate noise level. (Examples: business office with computers and printers, light traffic.) No anticipated contact with blood, body fluids or tissues.

Equal Employment Opportunity Policy:

Nephrology Associates of Central Florida provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

About Nephrology Associates of Central Florida PA

Nephrology Associates of Central Florida is a Physician owned Nephrology practice. We have offices located throughout Central Florida and have provided quality care in the community since 1974. Our physicians are Board Certified and known leaders in the care of kidneys, kidney disease, kidney stones, hypertension, organ transplant and interventional Nephrology. We provide continuous care to our patients in our offices, our Vascular Access Center, hospitals and dialysis units. We are dedicated to treating our patients and their families with warmth, respect and compassion.