Human Resources Coordinator

Job Requirements

• Ability to learn and apply HR practices, policies, and procedures
• Ability to learn and use HR systems and data sources (e.g., SAP HR Module)
• Strong verbal, written, and interpersonal communication skills
• Strong analytical, decision-making, and problem-solving abilities
• Ability to collaborate with cross-functional teams to resolve complex issues
• Proficiency in Microsoft Office, especially Word and Excel
• Ability to work independently, manage priorities, and meet deadlines
• Ability to maintain confidentiality and handle sensitive employee information
• Flexible, adaptable, and team-oriented mindset

Responsibilities

• Perform Tier 1 HR operations and ensure escalations are completed within SLA timelines
• Process employee data updates including status/pay changes, terminations, organizational changes, exit survey support, and reporting updates
• Manage employee and manager inquiries through HR systems, ticketing tools, phone support, and case tracking platforms
• Research and resolve complex HR inquiries, complaints, and urgent exceptions
• Create, assign, escalate, and resolve HR cases according to standard procedures and policies
• Provide guidance to employees and managers on HR processes, practices, and procedures
• Administer enterprise HR programs such as employment verification, tuition reimbursement, vacation donation, and related activities
• Maintain employee forms, personnel records, reports, and ensure compliance with document management and archiving standards
• Monitor and manage HR ticketing systems and support self-service tools adoption
• Develop FAQs and process documentation to improve employee support
• Participate in continuous improvement initiatives and recommend service/process enhancements
• Collaborate with HR leadership, Centers of Excellence (COEs), SMEs, and business stakeholders to improve operational effectiveness

Qualifications

• Bachelor’s degree (BA/BS) required with no prior experience, OR

4 years of relevant professional work experience in lieu of a degree

• Experience or interest in HR operations, employee services, or shared services environments preferred
• Comfortable working with HR systems, case management tools, and employee data processes
• Strong attention to detail and ability to manage confidential information