RMA/MRB Coordinator

NEO Tech is a leading electronics manufacturing services (EMS) company with over 40 years of experience in delivering high-quality, complex products. We specialize in serving the medical, defense/aerospace, industrial, and energy markets. Our commitment to excellence is reflected in our full product lifecycle engineering services and our industry-specific certifications.

NEO Tech is a leading electronics manufacturing services (EMS) company with over 40 years of experience in delivering high-quality, complex products. We specialize in serving the medical, defense/aerospace, industrial, and energy markets. Our commitment to excellence is reflected in our full product lifecycle engineering services and our industry-specific certifications.

NEOTech is hiring an RMA/MRB Coordinator. The job is onsite and based in Fremont, CA.

The salary range is $28 - $30 per hour. Wage to be determined by the experience, knowledge, skills and abilities of the candidate, and alignment with market data.

To learn more about NEOTech, please visit our website: www.neotech.com

Summary

The RMA/MRB Coordinator is responsible for efficiently managing the processes of returning materials, reviewing non-compliant materials, and administering technical and quality documentation. This role ensures compliance with internal and external standards, contributing to continuous improvement and customer satisfaction. This position will also have document control responsibilities.

Essential Duties and Responsibilities

• Provide the RMA (Return Material Authorization)

• Receive, record, and follow up on material return requests.

• Coordinate with customers, suppliers, and internal departments to resolve RMA cases.

• Document and analyze causes of returns to prevent recurrence.

• Maintain accurate records in the ERP system.

• Ability to interpret basic specifications and customer drawings.

• Knowledge of measuring and inspection equipment.

• MRB (Material Review Board)

• Coordinate review meetings for non-conforming materials.

• Document decisions on material disposal: reprocessing, conditional use, or rejection.

• Collaborate with quality, engineering, and production to implement corrective actions.

• Generate non-conformance metric reports.

• Ability to interpret basic specifications and customer drawings.

• Knowledge of measurement and inspection equipment

• Document Control

• Manage the document control system (manuals, procedures, records).

• Ensure the correct version, distribution, and archiving of documents.

• Support internal and external audits by providing up-to-date documentation.

• Train staff in the use of the document system.

• Average RMA resolution time.

• Percentage of non-compliant materials handled correctly.

Level of compliance in document audits.

Education/Experience

• Education: Technician or professional in Industrial Engineering, Quality Management, or related field.

• Experience: Minimum of 2 years in similar roles in the manufacturing industry.

• Knowledge:

• ISO 9001 standards or other quality-related standards.

• ERP systems and document control software.

• Manufacturing processes and quality management.

• Skills:

• Organization and attention to detail.

• Effective communication.

• Teamwork and problem solving.

Benefits

• NEOTech offers a competitive benefits package including: medical, dental and vision coverage
• Company-paid basic life/AD&D insurance, short-term and long-term disability insurance; voluntary supplemental insurances, flexible spending account (FSA) and health savings account (HSA) employee assistance program (EAP)
• Sick Leave, Vacation Time, and company-paid Holidays are also provided
• NEOTech also provides a 401(k) Retirement Savings Plan option with a company match

Due to ITAR and / or CUI compliance, this position requires candidates to be a U.S. Citizen, Permanent Resident Alien, or Protected Individual per 8 U.S.C.1324b(a)(3).

NEOTech is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law.

NEOTech has a long-standing commitment to maintaining a safe, quality-oriented and productive work environment. We also want all employees to perform their duties safely and efficiently, in a manner that protects their interests and those of their co-workers. We recognize that alcohol and drug abuse pose a threat to the health and safety of NEOTech employees and to the security of the Company’s equipment and facilities. For these reasons, NEOTech is committed to the elimination of drug and alcohol use and abuse in the workplace. NEOTech conducts pre-employment and post-accident drug screening.