Sr. ServiceNow Business Analyst

City : Austin

State : Texas

Neos is Seeking a Sr. ServiceNow Business Analyst for a long-term contract role with our client in Austin, TX.

***REMOTE - ONLY CANDIDATES CURRENTLY RESIDING IN THE AUSTIN, TX AREA (within a 50-mile radius) WILL BE CONSIDERED***

Position is Remote, with occasional in-person meetings with stakeholders, site visits, and team meetups - Austin, TX 78723

No calls, no emails, please respond directly to the "apply" link with your resume and contact details.

DESCRIPTION OF SERVICES

The role of this position is to provide advanced business analysis and quality assurance support for ServiceNow ServiceNow implementation, its integrations and dependencies, including the following ServiceNow modules and technologies:

• ITOM (IT Operational Management)
• ITSM (IT Service Management)
• Employee Center
• SPM (Strategic Portfolio Management)
• MID (Management, Instrumentation and Discovery) Server utilization and configuration
• Cloud and application-level security solutions

This includes the application of BA/QA relevant skills and knowledge toward the evolving needs of the ServiceNow user base at Austin Energy, as well as optimized ROI/utilization of continually upgraded functionality provided by ServiceNow and Austin Energy, and supporting growth of the ServiceNow platform where opportunity exists to more fully leverage the platform and services provided.

Responsibilities include:

• Work with decision makers, system owners, and end users to define business, financial, and operational requirements and system goals.
• Lead requirements gathering sessions to elicit requirements, specifications, business processes, and recommendations related to potential IT solutions.
• Create models, use cases, process flows, specifications, diagrams, and charts to provide direction to developers, designers, and vendors providing software development.
• Evaluate compatibility and interoperability of commercial off-the-shelf or in-house technology solutions against defined business needs.
• Review and analyze the effectiveness and efficiency of existing systems/services and develop objectives to improve or further leverage ROI, operability, effectiveness, and end-user intuitiveness.
• Perform cost-benefit and ROI analyses to aid in IT business decisions.
• Produce reports, recommendations, or alternatives that address existing and potential trouble areas in IT applications, specifically those interacting with the Service Management portfolio.
• Coordinate and perform software quality assurance/testing to support pre-implementation readiness of software development changes, enhancements, releases, and upgrades.
• Provide post-implementation support of software development, core software functionality, reported incidents, and end-user requests for software and functional training.

CANDIDATE SKILLS AND QUALIFICATIONS

Required

• 8 years - Deep expertise in Business Analysis supporting the software development lifecycle (SDLC) using Waterfall or Agile methodologies; able to collaborate independently between operational customers and software developers with strong understanding of ITIL service management and testing/quality methods
• 8 years - Strong proficiency in data integration principles, methods, and design associated with software solution design, data integrity, and analytics utilization
• 8 years - Experience importing/exporting data for reporting and presentation software, spreadsheets, graphs, and flow charts
• 8 years - Leading requirements development sessions with customers and developers, process modeling, and detailed documentation
• 8 years - Mastery of identifying customer needs while minimizing unnecessary customization of out-of-box functionality
• 8 years - Expert-level knowledge of ServiceNow ServiceNow and strong solutioning experience for complex problems
• 8 years - Proven experience communicating ideas, perspectives, and data to build shared understanding and goals
• 8 years - Experience selecting and using training/instructional methods appropriate for teaching new concepts

Preferred

• 3 years - SCRUM/Agile SDLC methodology and ITIL certification
• 3 years - Experience administering, supporting, and troubleshooting ServiceNow ServiceNow and its integrations using OOB connectors, custom APIs, and other integration technologies
• 4 years - Strong understanding of on-prem and cloud-hosted enterprise technology stacks
• 5 years - Experience planning, executing, documenting, and communicating technology roadmaps, processes, and procedures supporting ServiceNow maturity
• 5 years - Strong technical expertise collaborating with stakeholders and vendors on SaaS lifecycle, patching, vulnerability management, upgrades, and enhancements
• 2 years - Experience with ServiceNow scripting
• 2 years - Experience developing scripts and writing queries using JavaScript, ServiceNow APIs, SQL, Glide APIs, JSON, HTML, XML

#DICE

#LI-MB