ServiceNow HRSD Business Analyst

Role: ServiceNow HRSD Business Analyst

Location : Austin TX and Sunnyvale CA onsite

12 months

Experience Required:

5 PLUS years of relevant experience in ServiceNow HRSD module

Skills Required:

• ServiceNow HRSD expertise - In-depth knowledge of HR Case and Knowledge Management, Enterprise Onboarding and Lifecycle Events.
• Process Mapping and Documentation - Ability to map HR workflows, create business requirements documentation (BRD), and translate them into user stories/acceptance criteria.
• Technical Proficiency - Understanding of ServiceNow platform data models, tables, and security models.
• Systems Integration - Familiarity with HCM integrations (example, Workday).
• Agile Methodology - Experience with Scrum, sprint planning, and backlog management.
• Stakeholder Management - Strong communication skills to facilitate workshops with HR business partners and technical teams.

Responsibilities:

• Requirements Gathering - Collaborate with HR stakeholders to identify process improvements and document functional specs.
• Configuration Design - Design HRSD applications (Configurable Workspace, Service Portal) using platform best practices.
• Testing and Support - Develop test plans, manage User Acceptance Testing (UAT), and provide post-implementation support.
• Data Analysis - Analyze HR data for reporting and operational efficiency.
• Reporting and Analytics - Create dashboards and performance analytics to measure HR service delivery, such as SLA metrics
• Platform Administration - Support BAU (Business-As-Usual) operations, including minor enhancements and defect triage. 

Preferred Skills:

• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) - HRSD preferred