Leasing Manager

Company Description:

At Neighbourgood, we provide inspiring living and workspace solutions to help our

members thrive. The future of living and working is happening right now, and we are

leading this movement in South Africa, and connecting the dots as we go. United by a

common purpose, to bring GOOD to neighbourhoods, we are on a mission to create

sustainable next generation spaces that leave the world a better place than we found it.

Role Description:

Neighbourgood, South Africa’s leading co-living and co-working business, is looking for a

dynamic and talented individual with excellent all round sales, hospitality and

communication skills to join our team with a hunger to convert leads on a daily basis.

As Leasing and Sales Broker, you'll be responsible for executing the sales strategy of

Neighbourgood with the ultimate objective of maximising revenue across the locations

you will be assigned to. As the “face” of Neighbourgood you will be required to uphold

stong levels of engagement in terms of customer service and relationship management

and guide clients through our leasing and sales process.

What You’ll Do/ Key Responsibilities:

• Lead Management:

Manage listings and leads through the relevant property portals (Zillow, Furnished Finder,

Roomies.com, Zunder etc) through the allocated CRM system (currently Zoho and Zoho

Bookings).

Manage inquiries from various channels effectively and timeously to ensure customers

have quick and accurate information about the accommodation and spaces

Neighbourgood sells to its guests and tenants.

• Property Showings and Tours:

Arrange and conduct property viewings, ensuring comprehensive presentations of

properties and knowledge of the different property amenities and services. These

property tours will be done virtually and in person at the properties.

• Lease and Sales Process:

Guide clients through the leasing or sales process, from initial contact and

outreach to contract signing and hand over to the reservations or property

management/operations teams for check in preparation.

Facilitate negotiations and ensure compliance with all booking terms and

conditions.

• Relationship Management:

Foster positive relationships with clients, property owners, and industry contacts.

Address client needs and inquiries promptly, maintaining high satisfaction levels.

• Reporting and Documentation:

Provide daily brief sales activity reports, including lead responses, scheduled tours

or calls, and finalized leases.

Weekly: submit detailed sales reports highlighting deal values and lead sources

per property.

Monthly: summarize weekly performances throughout the month against

established sales targets and present a report on the opportunities for

improvement in the process or any tools required to execute the functions

required.

QUALIFICATIONS & EXPERIENCE:

● Customer and hospitality service and/or sales experience is a must

● Must have strong verbal and written communication skills

● Exceptional organisational and multitasking skills

● Demonstrate integrity, dependability, responsibility, accountability, self-

awareness, work ethic, and empathy

● Passion and understanding for Neighbourgood’s mission and values

● Proficient in basic computer skills

● Fluency in additional languages is a plus.

HARD-SKILL REQUIREMENTS:

● Strong hospitality experience and an ability to sell ice to an Eskimo.

SOFT-SKILL REQUIREMENTS:

● Target driven and the ability to self manage in order to achieve targets placed.

● Hospitality-centric approach to dealing with customers

● Exceptional people skills

● Excellent organiser and planner

● Self-motivated

● Time management skills

● The ability to adapt quickly to change

● Ability to demonstrate a high level of agility in a demanding environment and

be able to communicate effectively

● Have grit and take losses as they come; they are part of life.

OTHER REQUIREMENTS:

● Own transport

● Own phone

● Computer / Laptop will be provided

● Live in San Fransisco (location based position)

REMUNERATION:

Earn a competitive salary complemented by commission based on successful

conversions.

SYSTEMS:

● G-Suite

● Zoho CRM and Bookings

● Cloud Beds

● WhatsApp

● Neighbourgood App (White labeled)

● MS Office (Excel, Powerpoint, Word)

● Property Leasing portals

● Appfolio

Why Join Us?

We are a young, dynamic and fast growing company looking for smart, creative, hard-

working, good people with integrity to join our team.

Being a Neighbourgood team member is more than just a job. We believe the magic of

work is sparked by the passion you bring, the places you go, the people you meet and the

purpose you follow. And it starts here. Here you will brush shoulders with those who dare

to dream and do. Here you will be welcomed by a diverse community that embraces and

inspires you — because together we can achieve more. At Neighbourgood, we challenge

ideas, and explore new ways of getting things done, and we ask you to bring your open-

minded attitude and collaborative spirit. In return, you will be part of a team where your

unique perspectives are celebrated.

Neighbourgood is growing incredibly quickly, meaning each employee will be given

significant responsibility and autonomy. We value strong work ethic and entrepreneurial

spirit. This will mean hard work, but will also mean room for innovation in developing

processes and/or programs that could benefit the company.

A motivational letter is required along with contactable references. Please do not apply if

you do not meet the requirements. Only successfully shortlisted candidates will be

contacted for an interview.