What are the responsibilities and job description for the Client Success Manager position at Neighborly Software?
Neighborly Software is a cloud-based technology platform that reimagines the administration of Housing, Economic, and Community Development programs. Our mission is to make a difference through community development and help create social and economic good for low-income families and vulnerable populations. Since 2016, we have delivered software solutions to over 400 public and private sector entities across the United States. We are dedicated to serving something bigger than ourselves and consistently delivering unmatched experiences to our Neighbors and partners.
Client Success Manager
The position of Client Success Manager at Neighborly Software will be a proactive subject matter expert our clients rely on. The Client Success Manager will work with clients to help define their needs, evaluate their current processes, and guide clients through their relationship with Neighborly Software programs. We are looking for self-motivated individuals that want to ensure every client has a successful journey with Neighborly Software. This position has the opportunity to grow into an Implementation Lead.
As a Client Success Manager at Neighborly Software, you’ll get to:
- Proactively and efficiently resolve Client Success inquiries via multiple channels of communication: phone, email, and ticket support inquiries
- Maintain HUD industry knowledge and best practices to address questions and to suggest solutions to client inquiries
- Educate clients on software features or additional functionality that will best meet their needs
- Proactively nurture the client relationship to promote retention and expansion
- Evaluate clients’ current processes and configure our solution to meet their needs while recommending Neighborly Software best practices
- Enact a high level of attention to detail during add-on software configuration
- Collaborate with teammates to conduct peer-reviews of configured solutions
- Communicate with finance to ensure accurate invoicing is completed
- Build a value-based relationship with clients to ensure overall use and satisfaction with our solution
Minimum Position Qualifications:
- Bachelor’s Degree preferred
- Tech savvy
- Minimum of 3 years in a client-facing, consultative role within a Technology-centric environment; preferably with Software Implementation
- Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.
- Demonstrated passion about our mission of helping low- and moderate-income households and neighborhoods
- Potential to become an expert in our products and act as a SME of Housing and Urban Development (HUD) programs
- Self-starter with the ability to be successful in a startup environment
- Atlanta based
Desired Qualifications:
- Previous Housing and Community Development experience
- Experience with SaaS
- Experience working with housing, economic, and community development organizations or Housing Authorities, strongly preferred
- Knowledge of HUD programs, specifically Housing Choice Vouchers and/or Community Development Block Grants (CDBG)