Client Success Manager

Department: Client Success

Location: Louisiana

Compensation: $60,000 - $70,000 / year

Description

The Client Success Manager will serve as a key business partner between In-Telecom and its Clients. The CSM will oversee Client relationships and will focus on delivering the “In-Telecom Experience”, ensuring high adoption of In-Telecom products and services and maximize Client retention. This position requires strong organizational skills, attention to details, high business acumen, and excellent communication abilities.

Key Responsibilities

Client Retention:

• Builds relationships with clients and establishes a sense of trust. Responsible for client retention and goodwill.
• Create value for ITC products and services.
• Monitor and manage Client retention through new agreements and renewals.

Client Management

• Serve as the point of contact for Clients on behalf of ITC to promptly identify and address areas of opportunity.
• Create tailored solutions based on needs of the Client.
• Be a critical business partner for the Client, holding ITC accountable to a phenomenal experience.
• Provide Clients with reporting and quarterly reviews that highlight ITC services and facilitate projecting the Client’s future needs.

Client Growth

• Identify growth opportunities for ITC within the existing Client base.
• Sell additional opportunities for projects and services, offering the Client the entire ITC Suite.
• Ensure Client portfolio growth to meet ITC vision for short term and long-term goals.

Revenue Accountability

• Own revenue goals for the assigned client base and meet or exceed retention and growth targets.
• Track and manage forecast revenue from renewals and expansions across the assigned accounts

Client Advocacy & Collaboration

• Advocate for both client and team needs; translate feedback into actionable insights.
• Provide feedback to the Market Manager on market trends, competitor activity, and service gaps.
• Influence product adoption, client satisfaction, and reference ability across accounts.
  
  

Skills, Knowledge & Expertise

• 3-5 years of experience in account management
• Growth mindset, with a passion for Client Success
• Extremely well organized, detailed-oriented, results driven, and highly self-motivated
• Strong analytical, decision-making, and problem-solving abilities
• Ability to balance multiple priorities and provide solutions
• Great organization and time management skills
• Proficiency with Salesforce, ConnectWise Manage, and ticketing systems.
• Previous sales experience.
  
  
  

Job Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• 401K
  
  
  

In-Telecom Consulting, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.