Demo

Genesys Production Support Engineer

NeerInfo Solutions
Plano, TX Full Time
POSTED ON 10/20/2026
AVAILABLE BEFORE 11/18/2026

About the Role



Role: Genesys Production Support Engineer

Location: Charlotte, NC, Jersey City, NJ, Penningtion, NJ, Plano, TX Hybrid Type: FTE



Required Skills



  • Required Skill and Experience
  • 8 years supporting Contact Center technologies
  • Genesys platform administration/support
  • IVR platform support experience
  • CTI platform support and troubleshooting
  • VoiceXML development/support



Preferred Skills



  • Preferred Skill and Experience
  • Genesys Engage administration
  • SIP, Telephony and CTI troubleshooting
  • Workforce/Reporting tools exposure
  • ITIL Foundation certification
  • Monitoring tools (Splunk, Dynatrace, AppDynamics)
  • Production incident management experience
  • Banking contact center support background


Salary.com Estimation for Genesys Production Support Engineer in Plano, TX
$104,996 to $133,091
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