Membership & Visitor Services Coordinator

ABOUT THE NED SMITH CENTER

Nestled in the scenic Susquehanna Valley of Central Pennsylvania, the Ned Smith Center for Nature and Art is a 501(c)(3) non-profit organization that serves as a leading institution in the region for environmental education, outdoor activities, and artistic exhibitions and performances. The Center also plays an active role in education about nature, art, and conservation through a year-long series of workshops, guided walks, lectures, and other special events. As a repository for the art, writings, and other work of renowned Pennsylvania wildlife artist Ned Smith, we take our inspiration from his life, work, and interests. Our mission is to honor the legacy of Ned Smith by merging the arts and natural world through education, exhibition, and experiences. We hope all who visit our facility or lands experience the Center as a vibrant cornerstone of the cultural, economic, social, and environmental life of our community. We therefore seek to welcome and appeal to people of all ages, genders, and backgrounds across Pennsylvania and beyond.

POSITION DESCRIPTION

The Ned Smith Center seeks an enthusiastic and friendly person to greet visitors to our upstairs Galleries and Gift Shop during all open hours, Tuesday - Saturday, 10AM - 4PM and to serve as the first point of contact for our members.

Essential responsibilities include:

• Coordinating the Ned Smith Center’s membership program, including sending renewal notices, entering new and renewing memberships and processing payments, sending out member cards, implementing member retention efforts, and fulfilling member benefits
• Working with other staff and board members to plan and implement special member events and reevaluate membership benefits each year
• Opening and closing the Gift Shop each day and opening and closing the Galleries on Saturdays, ensuring security procedures are followed
• Greeting visitors and answering questions about gift shop items, gallery exhibits, programs and events, and trail usage; referring visitors to other staff as needed
• Caring for the Gift Shop and Galleries to ensure the safety and comfort of patrons, the security of art exhibits, and the smooth operation of the Gift Shop, including assisting Gift Shop volunteers as needed
• Processing Gift Shop and event ticket sales
• Assisting the Operations Manager and Archivist/Exhibitions Curator with administrative tasks as requested

While previous knowledge of the Ned Smith Center and our programs is a plus, it is not required. This position will receive necessary training from Center staff to gain familiarity with the Center and our programs. A willingness to learn about our mission and programs and to positively represent the Center to the public is required. The Membership and Visitor Services Coordinator must be comfortable working alone at times and being the only staff member present at the Center on most Saturdays. The ability to work at least three Saturdays per month from 10am to 4pm is a must.

This position reports directly to the Operations Manager but also consults with the Archivist / Exhibitions Curator for matters related to the Galleries or Exhibitions.

QUALIFICATIONS

The ideal candidate will have:

• A high school diploma
• Two years of customer service experience
• Experience learning and using computer software such as Microsoft and Google suite programs
• The ability and willingness to work cooperatively with a small staff

BENEFITS

All Ned Smith Center staff enjoy:

• A unique workplace, surrounded by nature and the beauty of rural Central Pennsylvania
• Varied and meaningful work, opportunities for professional development, and a supportive work environment

Full-time team members receive:

• Comprehensive benefits package, including health, dental, and vision, life insurance, retirement savings plan, education assistance, and employee discounts
• 15 days of paid time off to start, 11 paid holidays, and parental leave

Part-time employees working a minimum of 30 hours per week are eligible for:

• Benefits package, including life insurance, retirement savings plan, and employee discounts
• 15 days of paid time off to start, 11 paid holidays at a prorated rate of 6 hours per day

LOCATION

The Ned Smith Center is located in historic Millersburg, Pennsylvania, 30 miles north of Harrisburg. Center lands include 535 wooded acres featuring nine miles of hiking trails, an open-air amphitheater, a substantial pedestrian bridge over the Wiconisco Creek, a picnic area, a children’s discovery play area, and pollinator gardens. Our facility houses three gallery spaces, a gift shop, administrative offices, an education room, and an observational bee hive. Employees generally work on-site at the Center and at locations in the surrounding area as needed for events and educational programs.

APPLICATION INSTRUCTIONS

To apply, send a message to info@nedsmithcenter.org introducing yourself and explaining your interest in the position and any relevant experience and qualifications by December 31, 2025. Note whether you are interested in full-time or part-time employment and confirm that you are available to work at least three Saturdays per month.

The Ned Smith Center is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, gender, religion, age, national origin, disability, sexual preference, or veteran status. We welcome and encourage the application of individuals from diverse backgrounds.

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)

Ability to Commute:

• Millersburg, PA 17061 (Required)

Ability to Relocate:

• Millersburg, PA 17061: Relocate before starting work (Required)

Work Location: In person