Visitor Services Manager

Job Purpose: The Visitor Services Manager (VSM) will ensure that museum guests have a safe and enjoyable experience from the moment they enter the double green doors until they leave again. This role acts as shift supervisor delegating tasks to student workers, ensuring museum floor is regularly monitored, troubleshooting POS system as needed, scheduling parties and field trips, tracking memberships, answering guest phone calls, emails, and in person questions.

Work Schedule: 20 hours per week; Ability to work at least 4 weekend days a month required.

Rate: starting $16 per hour

Essential Responsibilities:

• Oversee of the museum’s Floor Staff and ensure museum safety and security
• Communicate with guests and assist with coordinating party rentals
• Maintain and manage Museum memberships

Role Requirements:

• 1-3 years of supervisory experience working in team environment required
• Exceptional customer service skills. Must be welcoming, attentive, and responsive to visitors and colleagues
• Responsible self-starter with problem solving skills and ability to work in a high-energy, fast-paced environment
• Basic to proficient computer skills needed with the ability to be trained on Point of Sale, G-Suite, and membership database software
• Attention to details and ability to maintain accurate records
• Flexibility and adaptiveness.
• Ability to pass Child Abuse History, Criminal Background Check, and FBI Background Check

Customer Service and Museum Supervision

• Greet and check-in guests; process and troubleshoot all types of transactions; answer admission and membership questions
• Supervise and delegate tasks to part-time floor staff and volunteers; monitor the exhibit floor and assist with regular walk-throughs
• Perform opening/closing procedures, such as cleaning and cashing out the register

Event and Rental Scheduling

• Schedule party rentals and museum rentals, and coordinate customer payments
• Send follow-up, confirmation, and evaluation emails and answering inquiries

Guest Communications

• Assist with maintaining LCM general information account by responding to inquiries regarding the Museum
• Review and record LCM orders and sales via Point of Sale (POS)
• Distribute evaluations for classes, programs, parties, field trips, and general visitation; follow up with evaluators when appropriate; share appropriate feedback
• Distribute donation requests, including receiving and evaluating donation requests for guest passes; answer questions via email, in person and on the phone about LCM donation policies; and process approved requests and mail letters and passes as needed

Membership Program

• Maintain and manage Museum Membership program in Little Green Light Database: tracking new and renewing memberships; send Membership welcome emails and reminder emails; and add new members to subscriber list
• Work directly with members to answer inquiries and facilitate solutions.
• Ensure that member and program information is accurately communicated through the website, publications, and signage.
• Develop and maintain regular reporting systems. Analyze statistical reports for membershiprevenue. Work with Director Experience and Engagement to implement retention and acquisition strategies

Other Administrative Duties

• Prepare the monthly staff schedule for the Executive Director
• Inventory and order office and operational materials and supplies
• Assist in oversight of RAIN Point-of-Sale system
• Track and analyze data on guest visitation; regularly report the number of visitors who utilize Museums for All access program
• Recommend improvements/maintenance/acquisition of new exhibits and overall museum maintenance and/or capital expenditures, sourcing appropriate operating, programming & special event supplies within budget

About Us

Lewisburg Children’s Museum is an equal-opportunity, non-profit 501(c)(3) organization located in Lewisburg, PA. LCM inspires learning, imagination, play through hands-on enriching educational experiences in a safe and accessible environment. The LCM’s team consists of professionally playful staff who enjoy a positive, energetic, and guest-service oriented work environment. Help us enrich the lives of children in the Susquehanna River Valley by joining our team!

Lewisburg Children’s Museum provides equal opportunity without regard to race, color, gender, gender identity, gender expression, sexual orientation, age, religion, national or ethnic origin, marital status, veteran status or disability in admissions, employment and in all of its programs and activities.

To apply, please email resume and cover letter to: director@lewisburgchildrensmuseum.org

Pay: From $16.00 per hour

Work Location: In person

Salary : $16