What are the responsibilities and job description for the Inside Sales - B2B - Branded Apparel & Promotional Products position at Neary Martin, Inc.?
PLEASE DO NOT APPLY WITHOUT A MINIMUM OF 2 YEARS B2B INSIDE SALES / CUSTOMER SERVICE EXPERIENCE!
Full-time, Direct Hire
Responsibilities include, but not limited to:
- Ability to coordinate clients' custom orders through the sales and production cycles.
- Client correspondence, product / solution searches, product recommendations and quoting.
- Answer customer questions, inquiries, and concerns to resolve customer issues in a timely manner.
- Effectively use the Sales order system to collect accurate information and provide exemplary customer service.
- Order entry, client and vendor follow-up.
- Vendor correspondence, meetings and quotes.
- Program management: product ordering, tracking, receiving and stocking.
- Work closely with all internal departments – Sales, Accounting & Graphic Design.
- Ability to effectively communicate with others (verbally and in writing).
- Lightweight Order Fulfillment and Lifting.
- In-person, phone, email and Zoom/Teams meeting interactions with clients and vendors.
- Attend occasional client and/or vendor meetings, events and tradeshows.
- Perform other miscellaneous duties as needed.
Required Skills:
- Minimum of 1 year of promotional product experience or 2-3 years of successful inside sales, customer service or outside sales experience.
- Solid team player with strong communication and interpersonal skills.
- Plan and prioritize daily tasks and ensure the customer is the top priority.
- Able to prioritize tasks, problem solve and stay organized.
- Self-starter, creative, proactive and shows initiative.
- Takes accountability for results.
- Ability to multi-task, while keeping the customer the top priority.
- Strong time management skills and ability to work independently.
- Experience with Microsoft Office (Outlook, Excel & Word) and, ideally, QuickBooks.
- Knowledge and efficiency in web-based programs.
- Knowledge in Adobe Illustrator and Photoshop is a plus.
Good fit if:
- A self-starter who takes the initiative to solve problems and follow-up with clients.
- Detail-oriented, ability to prioritize tasks and stay organized.
- Comfortable taking ownership of projects and seeing them through to the end.
- Flexible and possess a sense of urgency while effectively managing multiple tasks.
- Able to identify opportunities to improve the processes of the position.
- Capable of multi-tasking while being patient and levelheaded under pressure.
- Regular and predictable attendance.
- Willing to work extended hours as needed.
- Ability to lift, push or pull up to 50 pounds.
Compensation & Benefits:
- Salary is based on experience.
- Commissioned on new client sales.
- Simple IRA Retirement Matching Plan
- Paid Vacation
- Medical Insurance
Education: Associate’s Degree or equivalent experience.
Our Values:
- Client-focused, service-oriented mentality.
- Get the job done attitude. On-time and on-budget.
- Pride in your work. Desire to learn new things. Go the extra mile.
- Team player, always willing to lend a hand.
- Treat everyone with respect and have fun!
About Neary Martin, Inc.
Neary Martin is a solution-driven brand management firm. We specialize in the design, production and delivery of custom manufactured products, branded apparel, promotional products, online corporate stores, fulfillment services, new hire kits, awards, calendars, print, graphic design services and safety programs.
nearymartin.com