Lead Software Engineer

*Direct Hire Opportunity*

Hybrid-must work 3 days a week at on of the following sites:

Oshkosh, WI

Hagerstown, MD

McConnellsburg, PA

Must be US Citizen

Travel: Very limited. Might travel for a conference, or to get the team together at GHQ in Oshkosh once a year.

Requirement:

1-strong knowledge of web technologies including REST/SOAP APIs, HTML and Javascript

2-strong service now development skills

3-experience with ITSM/ITOM,

Preference:

1-Service now certifications such as certified application developer, implementation specialist.

2-Familiarity with ITIL and enterprise service management frameworks

As a ServiceNow Lead Developer, you will serve as a technical leader within our Digital Technology team, responsible for the architecture and development of solutions and optimization of our ServiceNow platform. You will collaborate closely with business stakeholders and technical teams to design and deliver scalable, secure, and efficient solutions aligned with enterprise strategies and business goals.

Lead the design, development, and implementation of ServiceNow solutions tailored to business requirements.

Drive platform enhancements through ServiceNow upgrades and new feature implementations, including participation in semi-annual upgrades.

Advanced knowledge of ServiceNow modules like ITAM, ITOM to drive best practices and efficiencies

Provide prompt and effective support for day-to-day platform operations, addressing incidents, root cause analysis, and long-term resolution.

Collaborate with stakeholders to analyze requirements, propose solutions, and translate business needs into technical deliverables.

Advanced experience with SDLC or Agile methodologies, ensuring on-time, within-budget delivery.

Document architectural designs, data flows, code, and configurations to maintain traceability and platform integrity.

Partner with ITOM, ITAM, and CMDB experts to enhance discovery, automation, and asset management capabilities.

Ensure platform performance, data quality, and compliance with security standards.

Lead special projects and workstreams within the ecosystem to drive business process optimization and ROI

Consult with business partners on best practices integrating across systems through REST, SOAP, JSON, and APIs standards

Partner with cross-functional stakeholders and business leads to educate, present, and showcase design impacts and innovation.

Function as an agent for change in the process optimization and strategic planning for technology and business innovation

MINIMUM QUALIFICATIONS

Five (5) or more years of ServiceNow development or implementation experience

ITIL, COBIT, financial planning, budgeting, business acumen

Written and verbal communication, customer service, stakeholder alignment, relationship building, problem solving, critical thinking, leadership, coaching, delegation, design thinking

STANDOUT QUALIFICATIONS

Bachelors degree in Computer Science, Information Technology or related field

7 years of experience managing enterprise IT platforms, including ServiceNow and/or integrations platforms like Boomi

Proven experience leading ServiceNow Implementations and custom development

Knowledge of ITIL, DevOps, and Agile Methodologies

Experience in AI/ML driven automation and self service solutions