What are the responsibilities and job description for the Collections Manager position at NCB Management Services Inc?
P40 Collections/Floor Manager Job Description
Job Title | Collections Manager | Reports To | President |
Weekly Hours | Mon – Fri; 8am – 5pm (nights/weekends as needed) | Department | Management |
Prepared By | Blake Harvey | Date | 07/09/2026 |
Position Overview
As the Collections Manager, the employee in this role will take on the responsibilities of overseeing the production operations of the front-line employees, ensuring efficiency, productivity, and compliance with industry regulations. You will be responsible for managing a team of collection specialists, calling specialists and processing specialists implementing strategies to optimize the collections process, managing the reporting systems and maintaining strong client relationships.
Principle Responsibilities
Collections Manager
- Direct/Oversee Operations Performed on Production Floor
- Provide guidance/training/support to employees to ensure high performance and achievement of targets
- Oversee the day-to-day operations of the commercial collection agency, including workflow management, resource allocation, and performance monitoring
- Collaborate with external vendors (as needed or directed to do so) to support the collection processes
- Analyze collection performance metrics, identify trends, and prepare reports for management
- Manage Reporting System
- Gather reports from Team Leaders
- Reconcile month-end reports
- Deposit Reports and Collection Reports
- Close Account Reports
- Direct Payment at Lender List
- Monthly Commissions Report
- Payroll Timecards
- Manage Production Tracking System
- Daily, weekly, and monthly production tracking and reporting
- Facilitate Data Process
- Receive sheets from underwriting, ensure completion of all data sheets within required timeframe, perform “post-data” on completed sheets, and upload all accounts to Salesforce
- Coordinate Disposal of Accounts
- Pre-Data: Kill accounts in underwriting
- Post-Data: Kill accounts that show no refunds after data is sent back
- Destroy documents and delete files from server after designated timeframe
- Month-End Commissions Process
- Track numbers daily/weekly/monthly
- Review/verify final numbers with Operations Manager
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Principle Objectives and Expectations
- Oversee the production floor and ensure that the productions standards set by P40 are being upheld throughout all departments
- Foster a positive team-oriented culture that promotes teamwork and collaboration
- Identify areas for improvement and implement strategies to optimize collections and increase efficiency
- Track and report daily/monthly production numbers
- Facilitate multiple systems in the P40 environment to ensure operations go smoothly
- Successfully manage team by actively addressing low performers and promoting high performers
Experience
- Minimum of 5 years of experience in collections, preferably in a commercial collection agency
- Proven track record of successfully managing teams and achieving collection targets
- Excellent communication and interpersonal skills, with the ability to build and maintain client relationships
- Proficiency in collection software and CRM systems
- Strong leadership and problem-solving skills, with the ability to handle complex situations and conflicts
Education
- 4-year bachelor's degree in business administration or any related field is preferred
- Minimum Requirement: High School Diploma or GED
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