What are the responsibilities and job description for the Call Center Representative position at NCB Management Services Inc?
Call Center Representatives - Build Your Career with Us!!!
Are you a confident communicator who thrives in a fast-paced, goal-driven environment with Uncapped Earning Potential?
We're hiring Call Center Representatives who excel at building rapport, navigating tough conversations with professionalism, and helping customers find realistic paths towards financial resolution.
Position Overview:
Our Call Center Representatives are responsible for managing overdue accounts and recovering outstanding debts. Their primary duties include contacting customers through phone, email, or mail to discuss unpaid bills, negotiate payment plans and maintain accurate records of all interactions all while ensuring compliance with relevant laws and regulations.
What You'll Do:
- Make and receive calls to discuss past-due accounts with customers
- Provide clear, empathetic explanations of account status and available resolution options
- Negotiate payment arrangements in alignment with Company guidelines and compliance requirements
- Document all interactions accurately and efficiently
- Meet daily, weekly and monthly performance goals
- Maintain professionalism and adhere to all federal, stated and Company regulations, including FDCPA
What You Bring:
- Strong communication and active-listening skills
- Ability to stay composed, confident and solutions-focused
- Comfort working with performance metrics and structured call expectations
- Basic computer proficiency and ability to learn new systems
- Prior collections or call center experience is helpful but not required. - We provide training
Why You'll Love Working Here:
- Uncapped earning potential with competitive hourly pay plus performance incentives
- Hybrid work arrangements
- Business casual work environment
- Medical, dental and vision insurance (with HSA Option)
- Employee Assistance Program (EAP)
- Company paid Life Insurance
- Company paid Short Term and Long Term Disability
- 401(k) with Company match
- Paid time off and paid holidays
- Comprehensive training and ongoing coaching
- Supportive team culture that values respect, compliance, and ethical practices
If you enjoy problem-solving and want a role where your results directly impact your earning potential, this is a strong fit and we'd love to meet you!
This job requisition is to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this Company. This job description is not to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.