What are the responsibilities and job description for the Call Center/Warehouse Representative position at Mercer County Works?
About Us
Fieldprint, Inc. provides Livescan Fingerprinting; Fingerprinting Enrollment Services; Form I-9 Section 2 Completion; Badge Photography and Processing; and Fitness Determination and Adjudication services for corporations, non-profits and federal, state, tribal, and local government sectors.
Fieldprint is at the forefront of our industry. We offer a comprehensive suite of electronic fingerprinting and related services to handle all of the identity management needs of our clients. We design innovative technology that delivers accurate, timely results to our clients.
Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.
Job Descritpion
We are currently seeking a representative to support our Fieldprint Site Support Department. Fieldprint Site Support Representatives build and maintain Fieldprint Station workstations, manage parts inventories and repairs, and provide end users with any necessary technical support and training.
Responsibilities
Fieldprint Station Deployment
Builds, tests, tracks and deploys Fieldprint Station workstations in a reliable and reproducible manner.
Creates and tracks initial user accounts that are installed on all machines.
Logs all hardware and software that is deployed and tracks shipping to ensure arrival at remote sites.
Provides installation services and startup testing on new units to ensure they are functioning properly in the field.
Develops build documents that details the setup processes and configuration settings of the various Fieldprint Station implementation options.
Fieldprint Station Support
Provides technical support for end users of the Fieldprint Station sites that are installed in remote sites around the country. Support includes both phone/email support and onsite support as necessary.
Provides return authorizations and manages the shipping process for devices in the field that are defective.
Manages spares inventory levels to ensure that spares are on hand and manages the warranty repair process with vendors to ensure that defective units are repaired/replaced in a timely fashion.
Fieldprint Station Training
Provides end user training either via phone or in person as required to ensure that end users are able to use the Fieldprint Station and LIVESCAN device successfully.
Understands and provides training on scanning protocols to ensure that end users are both aware of and capable of following Fieldprints scanning requirements.
Required Skills
Excellent verbal and written communication skills.
Work with a diverse population.
Knowledge of basic computer terminology and parts of a computer.
Knowledge of various necessary software and hardware programs.
Manage multiple tasks or projects.
Able to travel.
Education
The candidate we are seeking will have a high school diploma or equivalent.
Benefits
Fieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.
Medical, dental and vision coverage with spouse/family coverage options
401K plan with generous company match
Flexible spending accounts
Voluntary insurance coverage plans (life, disability, etc.)
Paid lunch breaks
Paid time off
Paid holidays
Paid training program/ Internal employee development
Overtime options available
Casual dress code
Flexible work schedules
Employee referral bonus program
Commuter benefit program
Additional Information
All candidates are subject to a drug test and a background screening.
EOE M/F/Disabled/Veteran
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Referral program
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Shift:
Day shift
Weekly Day Range:
Monday to Friday
Ability To Commute/relocate:
Mount Laurel, NJ 08054: Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service: 1 year (Required)
Work Location: In personHealth insurance
Fieldprint, Inc. provides Livescan Fingerprinting; Fingerprinting Enrollment Services; Form I-9 Section 2 Completion; Badge Photography and Processing; and Fitness Determination and Adjudication services for corporations, non-profits and federal, state, tribal, and local government sectors.
Fieldprint is at the forefront of our industry. We offer a comprehensive suite of electronic fingerprinting and related services to handle all of the identity management needs of our clients. We design innovative technology that delivers accurate, timely results to our clients.
Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.
Job Descritpion
We are currently seeking a representative to support our Fieldprint Site Support Department. Fieldprint Site Support Representatives build and maintain Fieldprint Station workstations, manage parts inventories and repairs, and provide end users with any necessary technical support and training.
Responsibilities
Fieldprint Station Deployment
Builds, tests, tracks and deploys Fieldprint Station workstations in a reliable and reproducible manner.
Creates and tracks initial user accounts that are installed on all machines.
Logs all hardware and software that is deployed and tracks shipping to ensure arrival at remote sites.
Provides installation services and startup testing on new units to ensure they are functioning properly in the field.
Develops build documents that details the setup processes and configuration settings of the various Fieldprint Station implementation options.
Fieldprint Station Support
Provides technical support for end users of the Fieldprint Station sites that are installed in remote sites around the country. Support includes both phone/email support and onsite support as necessary.
Provides return authorizations and manages the shipping process for devices in the field that are defective.
Manages spares inventory levels to ensure that spares are on hand and manages the warranty repair process with vendors to ensure that defective units are repaired/replaced in a timely fashion.
Fieldprint Station Training
Provides end user training either via phone or in person as required to ensure that end users are able to use the Fieldprint Station and LIVESCAN device successfully.
Understands and provides training on scanning protocols to ensure that end users are both aware of and capable of following Fieldprints scanning requirements.
Required Skills
Excellent verbal and written communication skills.
Work with a diverse population.
Knowledge of basic computer terminology and parts of a computer.
Knowledge of various necessary software and hardware programs.
Manage multiple tasks or projects.
Able to travel.
Education
The candidate we are seeking will have a high school diploma or equivalent.
Benefits
Fieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.
Medical, dental and vision coverage with spouse/family coverage options
401K plan with generous company match
Flexible spending accounts
Voluntary insurance coverage plans (life, disability, etc.)
Paid lunch breaks
Paid time off
Paid holidays
Paid training program/ Internal employee development
Overtime options available
Casual dress code
Flexible work schedules
Employee referral bonus program
Commuter benefit program
Additional Information
All candidates are subject to a drug test and a background screening.
EOE M/F/Disabled/Veteran
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Referral program
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Shift:
Day shift
Weekly Day Range:
Monday to Friday
Ability To Commute/relocate:
Mount Laurel, NJ 08054: Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service: 1 year (Required)
Work Location: In personHealth insurance
Salary : $16