Marketing Programs Coordinator

Marketing

Irvine, CA

Full Time

What We Are Looking For

Navien is seeking a Marketing Programs Coordinator to support marketing initiatives and customer engagement programs, including administration of the company’s NavienRewards, HVAC Partners, NaviLend programs, and more. This role requires a highly organized professional with strong communication and customer service skills who can manage multiple projects in a fast-paced environment. The ideal candidate has experience in B2B marketing and is familiar with the plumbing and HVAC industries or with the wholesale distribution channel. The Marketing Programs Coordinator works closely with sales, marketing, and external partners to ensure smooth execution of customer programs, promotions, and marketing initiatives.

Responsibilities:

Contractor Programs Administration

• Manage day-to-day administration of contractor loyalty and engagement programs, including NavienRewards, HVAC Partners, NaviLend, and extended warranty programs
• Provide customer support and respond to program inquiries
• Coordinate with internal teams to maintain accurate product setup and execute promotions within the NavienRewards platform
• Process program transactions, including Personal Use rebates, parts kit orders, and training-related redemptions
• Ensure compliance with program guidelines and deadlines
• Serve as primary liaison to third-party vendors to maintain program functionality and customer experience
• Partner with marketing and cross-functional teams to identify and implement program enhancements
• Prepare recurring and ad hoc reporting for management and leadership
  
  
  

Event Coordination

• Plan and coordinate small- to mid-size customer events tied to contractor programs
• Manage event logistics including itineraries, travel, catering, activities, and vendor payments
• Serve as on-site host for select events and after-hours activities
  
  
  

Department Administrative Support

• Monitor incoming customer communications via phone and email; respond or route as needed
• Track program-related expenses, secure approvals, and reconcile transactions in a timely manner
• Cross-train and support additional marketing programs, including MDF and wholesaler initiatives
• Assist with planning internal and customer events (up to 200 attendees)
• Other tasks as assigned
  
  
  

Requirements:

• Strong customer service orientation with excellent follow-through
• Excellent written and verbal communication skills
• Highly organized with strong attention to detail
• Ability to manage multiple projects and deadlines in a fast-paced environment
• Strong analytical and problem-solving skills
• Proficiency with Microsoft Office 365 (Word, PowerPoint)
  
  
  

Preferred Qualifications:

• Bachelor’s degree in Marketing, Business, Communications, or related field (or equivalent experience)
• Experience supporting marketing programs, loyalty programs, or customer initiatives
• Familiarity with wholesale distribution channels and manufacturer representative networks
• Corporate or customer event planning experience
  
  
  

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, activities may change or be assigned at any time with or without notice.

Pay Scale: $26-$29 per hour (DOE) plus annual bonus opportunity!

Benefits:

• PPO Medical, Dental, Ortho, Vision, Rx, LTD and Life Insurance
• Employee-only premium covered at 100%
• Optional Voluntary Benefits: STD, Hospital, Critical Illness, Accident, Discounted Pet Insurance
• Pre-Tax Flex Spending Accounts: Health and/or Dependent Care
• 11.5 Paid Holidays per calendar year
• Paid Community Involvement Volunteer Day
• 401K Plan, 100% match on employee’s contribution, up to 5%
• Employee discounts on Navien products
• Discounted Tickets-hotels, amusement parks, sports events
• On site EV Chargers
• Life Style Spending Account: You choose-- gas, pet care, financial advisor, gym membership
• Tech Stipend
• Monday Lunches
  
  
  

About Navien, Inc.

Since 2006, Navien, Inc. has rapidly emerged as one of the fastest-growing companies in the home comfort sector across North America. A leader in condensing technology, Navien has revolutionized the industry with its line of high-efficiency condensing tankless water heaters, combi-boilers, and wall-hung boilers. In 2024, Navien was recognized as the number one selling manufacturer of gas tankless water heaters and wall-hung boilers in North America.

Expanding its offerings, Navien now boasts a full line of HVAC products, including the innovative NPF Hydro-furnace. Additionally, Navien has ventured into the heat pump water heater market, further solidifying its commitment to sustainable and energy-efficient solutions for home comfort. The company is also making strides in the water treatment space with cutting-edge scale prevention systems and whole-house filtration solutions.

Navien’s international reputation is built on sophisticated engineering, robust design, and a steadfast commitment to quality. Backed by over 40 years of advanced technology expertise from its parent company, KD Navien, the company continues to push boundaries in product development. Navien products are available across the United States and Canada through a select network of trusted wholesale distributors.

Navien Inc. is an Equal Opportunity Employer

No Agencies Please!