What are the responsibilities and job description for the App Support Engineer/ production Support/ IT Ops Engineers position at NAVA Software Solutions?
Role: App Support Engineer/ production Support/ IT Ops Engineers
Location: North Houston, TX 3x week, Tuesday-Thursday
Duration: Contract to Hire
Top 3 must haves’ technical skills wise:
1. How to build and deploy applications ; and servers
2. Monitor production ; raise issues through incident control
3. Scripting and automation skills
Current environment is 85% on prem and 15 azure
Goal next year ; 35% Azure, 65% on prem
Detail around the job description:
Key Responsibilities:
- Build, configure, and deploy applications and servers in a hybrid environment (on-prem and Azure).
- Monitor production environments, proactively identify issues, and raise incidents through established control processes.
- Automate repetitive operational tasks using scripting (e.g., PowerShell, Python, Bash).
- Collaborate with Dev, Infrastructure, and Cloud teams to ensure reliable and efficient deployments.
- Support ongoing modernization efforts to increase Azure footprint (targeting 35% Azure by next year).
- Troubleshoot performance issues, perform root-cause analysis, and drive issue resolution.
- Document operational procedures and contribute to continuous improvement initiatives.
Required Technical Skills:
- Strong understanding of application build and deployment pipelines (CI/CD).
- Experience with server management, both physical and virtualized.
- Solid background in production monitoring and incident management.
- Proficiency in scripting and automation (PowerShell, Python, or similar).
- Experience working in hybrid environments (currently 85% on-prem / 15% Azure).
Soft Skills & Cultural Fit:
- Minimum 10 years of experience in large enterprise IT environments.
- “Battle-tested”—able to stay calm and effective under pressure.
- Comfortable navigating significant organizational and technical change.
- Strong sense of ownership, accountability, and follow-through.
- Collaborative, proactive, and solution-oriented mindset.
Thanks & Regards
Mike
NAVA Software Solutions
Email: mike.p@navasoftware.com | http://www.navasoftware.com
E-Verified Company | Certified MBE