What are the responsibilities and job description for the Customer and Sales Support Coordinator position at Naturipe Farms LLC?
Description
About Naturipe Farms
Naturipe Farms is a grower-owned producer of wholesome, good-for-you fresh berries, nurtured by working family farmers. From small family homesteads to large estates, our growers are defined by their care for nature. At Naturipe, sustainability is the foundation of every decision we make. It is a priority in all aspects of our company and farming operations across the globe. Unique to the fresh produce industry, Naturipe is a partnership between four highly esteemed fresh berry growers each one committed to bringing the best tasting freshest berries to our customer’s tables every day.
About the Role
The Customer and Sales Support Specialist creates value by ensuring accurate orders, quality customer service, and deliveries Naturipe Farms. This position reports to the Director of Business Development. In this role, you'll serve as the main point of contact for our customers and our sales organization in the Woburn, MA office. A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, report preparation, and constant cross-functional communication. Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment. This is a crucial member of our sales team that forms the foundation of our success. There are robust growth opportunities for someone committed to excelling in the role.
What you will accomplish
• Assist with sales orders, order entry, order follow-up and customer notification of changes and customer confirmations.
• Phone and email communication with customers, cross functional departments, cooler warehouse, and grower owners.
• Coordination of COS and Phyto documents for Canadian shipments.
• Highly accurate management of I-Trade, Foodlink, Procurant and ADX transactions.
• Daily and weekly inventory coordination and order management to and from growers and cooler network.
• Office administrative support for the MA office.
• Update and maintain Ad and Promo Files including our demand planner.
• President and Exec team with reports, documents, memos, collection of short pays and other activities.
• Other duties crucial to our mission as they are needed.
Requirements
This should describe you
• Associates (2 year) degree preferred.
• 3 years plus experience in B2B sales, Customer Service, office or produce environment.
• Full proficiency with Microsoft Windows and Office; Regular use of Microsoft Word, Excel and Power Point required.
• Excellent verbal and written communication skills.
• Requires inter-personal skills and phone etiquette.
• Enjoys a fast-paced environment with changing priorities.
• Experience with SAP a plus.
• Bilingual (Spanish) a plus. Knowledge of produce industry a plus.
Here's who you'll work with
We're a collaborative, high-performing team of Sales leaders and supporting specialists that values strong communication, reliability, and a commitment to doing the right thing. Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment. If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
Benefits and perks
Medical, Dental, Vision insurance. Flexible Spend accounts, Life benefits, short and long term disability, generous 401K plan with company match, and a generous time-off program.
Here’s how you can introduce yourself
Please send your resume and salary requirements. We are excited to get to know you better.
Non-Exempt Position
Location: Woburn, MA Candidates must be willing to participate in at least one in-person interview.