What are the responsibilities and job description for the Customer Support Coordinator position at MathWorks?
Summary
MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.
MathWorks is seeking a resourceful individual to join our Customer Support Team to assist MathWorks customers through their journey with us. Customer Service acts as a champion for our customers, and applicants should have a passion for helping others.
MathWorks nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence.
Responsibilities
MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.
MathWorks is seeking a resourceful individual to join our Customer Support Team to assist MathWorks customers through their journey with us. Customer Service acts as a champion for our customers, and applicants should have a passion for helping others.
MathWorks nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence.
Responsibilities
- This role provides support for our global customer base via multiple channels, including email, phone, and chat, throughout the customer lifecycle.
- You will be assisting internal and external customers on a wide range of topics including license modifications and activation, assisting with online account creation and troubleshooting, and other customer inquiries.
- You will have direct supervision but should also be able to work independently. As a Customer Service team member, you will work closely with your co-workers within Customer Support and throughout the organization.
- You will be involved in decision-making, conflict resolution, and problem-solving on customer and team-related issues. This could include improving processes, communicating customer issues and identifying ways to reduce or eliminate them.
- The hours for this position will be 9:30am-6:30pm ET.
- A bachelor's degree and 1 year of professional work experience (or equivalent experience) is required.
- Ability to identify and implement process improvements
- 0-3 years of Customer Service experience, with a focus on helping customers via phone and email
- Experience in using CRM applications (preferably Salesforce)
- Experience working in a Windows environment
- Ability to multi-task and work within multiple applications is a plus
- Experience working in a multi-national corporation is a plus
- Strong written and oral communication skills
- Demonstrated ability to problem-solve
- Fluency in Spanish or another foreign language is a plus
Salary : $43,999 - $66,000