Community Support Specialist

Job Summary

The Community Support Specialist provides case management and supportive services to Native American community members in Yellowstone County. This position assists individuals and families in addressing barriers related to housing, employment, mental health, education, transportation, and other social determinants of health. The specialist maintains regular communication with clients, facilitates access to community resources, and documents all client interactions in the electronic health record (EHR). This role requires strong collaboration with BUIHWC and NADC staff, community partners, and funders. The position is funded through various grants and requires compliance with grant documentation, reporting, and data collection requirements.

Essential Duties and Responsibilities

· Assist the Project Coordinator in implementing and monitoring community support activities.

· Provide case management services, including intake, needs assessments, goal setting, and follow-up support.

· Maintain accurate and timely documentation in the EHR and other reporting systems required of funders.

· Conduct outreach to engage eligible clients and inform them of available services.

· Connect clients to internal and external resources, including healthcare, behavioral health, employment, housing,      and transportation services.

· Support clients in maintaining appointments, completing paperwork, and developing independent living skills.

· Respond appropriately to client crises by utilizing de-escalation techniques and coordinating with behavioral health    providers or emergency services when necessary.

· Maintain professional and culturally responsive relationships with clients and their families.

· Develop and maintain working relationships with community organizations and partners.

· Participate in staff meetings, trainings, and collaborative planning sessions.

· Track and report data for grant and program reporting requirements.

· Ensure client confidentiality in compliance with HIPAA and organizational policy.

· Perform other duties as assigned to support the mission and goals of the organization.

Minimum Qualifications

· Bachelor’s degree in Public Health, Human Services, Social Work, Behavioral Health, or related field; or two years      of experience in case management or community services.

· Experience providing case management or supportive services in Yellowstone County.

· Knowledge of Native American communities and culturally grounded service approaches.

· Ability to manage multiple tasks and maintain accurate documentation.

· Experience with crisis intervention, referral coordination, and data entry.

· Strong communication and interpersonal skills across diverse populations.

· Knowledge of HIPAA, confidentiality, and mandatory reporting.

· Experience using electronic health records and data collection tools.

  Knowledge, Skills, and Abilities

· Knowledge of local and tribal community resources.

· Understanding of trauma-informed care and client-centered service models.

· Ability to use active listening, empathy, and motivational interviewing techniques.

· Ability to maintain professionalism, boundaries, and confidentiality.

· Skilled in documentation, organization, and time management.

· Ability to work independently and as part of a multidisciplinary team.

· Proficiency in Microsoft Office and data management systems.

· CPR and First Aid certification required (or willingness to obtain). 

Knowledge, Skills and Abilities

• Knowledge of local and tribal community resources.
• Understanding of trauma-informed care and client-centered service models.
• Ability to use active listening, empathy, and motivational interviewing techniques.
• Ability to maintain professionalism, boundaries, and confidentiality.
• Skilled in documentation, organization, and time management.
• Ability to work independently and as part of a multidisciplinary team.
• Proficiency in Microsoft Office and data management systems.
• CPR and First Aid certification required (or willingness to obtain).

Physical Demands and Working Conditions

Frequent sitting, standing, walking, bending, and reaching. Regular computer use with repetitive hand motions such as typing. Requires occasional lifting of up to 30 pounds. Regular travel within Yellowstone County for outreach and client support. Work performed in office, clinic, and community settings. May include occasional evenings or weekend activities as needed.

Employment Information

NADC-BUIHWC is an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and program needs.

Salary : $47,000 - $55,000