What are the responsibilities and job description for the Customer Service Director position at National Material L.P.?
Customer Service Director
Taber Extrusions is a diverse manufacturer of extruded aluminum products with a successful history of over 50 years. Currently, Taber is seeking a Customer Service Director to join our Team Taber and grow with us. At Taber, our Customer Service Director is a key member of our sales operation. Managing a team of inside sales representatives to process customer RFQ’s, Purchase Orders and Claims, the Customer Service Director will work closely with internal and external stakeholders as well as within the Taber Organization to deliver the extrusions our customers need.
Job Summary
Manages by overseeing and directing subordinate customer service staff for both Russellville, AR and Gulfport, MS locations. Responds to customers inquiries and requests, interacts daily with plant management and other personnel to accurately relay status updates and quote new business.
Duties and Responsibilities
- Initiates RFQ’s as needed
- Reviews all RFQ’s, quotes and orders
- Obtains credit approval for orders scheduled to ship
- Verifies invoicing, investigates short pay and issues credits as needed
- Interacts with customers by phone, e-mail and customer visits as needed
- Talks with customers by phone or in person and receives orders and communicates any issues that involve their orders
- Fills out contract forms, determines charges for orders requested
- Solicits sale of new or additional orders
- Addresses complaints concerning billing and material, referring complaints to designated departments for investigation
- Investigate conditions preventing completion of orders
- Is lead contact in Customer Service Department
- Primary Sales liaison with the other Taber departments
- Work with VP of Sales and Marketing on pricing and customer policies
- Produce periodic sales reports as requested
- Practices and follows ISO procedures
- Follows safe work procedures
Education and Experience
- Bachelor’s degree in a related field of study, or High school diploma with 5-10 years of progressive sales related experience with at least 2 years managing a team of sales professionals.
Knowledge, Skills, and Abilities
- Uses positive ‘people skills‛ to develop a respectful and responsive relationship with customers.
- Demonstrates ethical and professional behavior that includes trustworthiness and individual integrity
- Proficient in Microsoft Office (Excel, Word, and Outlook)
- Have a working knowledge of the Inside Sales Representative’s responsibilities
- Utilize applicable work instructions and control plans.
- Demonstrate ability to complete all applicable paperwork associated with this job title.
- Demonstrate organizational and clerical skills.
- Knowledge of complete manufacturing processes.
- Knowledge of personnel policy.
- Demonstrate ability to communicate with sales staff, customers, and production managers and supervisors.
- Individual is familiar with applicable Quality System Procedures.
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