What are the responsibilities and job description for the Associate Customer Service Representative position at Fire Fighter Sales & Service Company?
Job Title
Contingent Worker, Sales – Associate Customer Service Representative II
Job Description
The Associate Customer Service Representative II is responsible for responding to customer inquiries via telephone or email, providing problem resolution in alignment with the organization’s service standards.
Key Responsibilities
Contingent Worker, Sales – Associate Customer Service Representative II
Job Description
The Associate Customer Service Representative II is responsible for responding to customer inquiries via telephone or email, providing problem resolution in alignment with the organization’s service standards.
Key Responsibilities
- Handle customer inquiries and resolve issues promptly and professionally.
- Analyze customer service needs and communicate effectively with service and technical departments.
- Solve basic customer problems while ensuring a positive customer experience.
- Frequently report to the Customer Service Manager.
- Level II: 3–5 years of experience in customer service or a related field.