What are the responsibilities and job description for the Dental Lab Technician II (Fixed QC) position at National Dentex?
Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this Dental Lab Technician II (Fixed QC) opportunity at NDX Keller in Fenton, MO.
The regular hours for this position are from 8:00 AM to 4:00 PM, Monday through Friday, and subject to change from time to time.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!
Primary Responsibilities and Essential Functions of the Position:
- Process outgoing calls in a timely manner
- Facilitate assigned technical areas (Fixed/Implants/Appliances) technical calls
- Complete an “administrative quality inspection” on all cases, including checking items on the work ticket, prescription, billing accuracy, and adding personal notes where appropriate.
- Analyze remakes by customer and ensure any issues are resolved
- Participate in department meetings to share customer feedback
- QC data with department manager for resolution
- Work with sales team members and assist with programs as needed.
- All other duties as assigned.
Skills and Abilities Required:
- Ability to facilitate in 2 or more assigned technical areas
- Must have computer skills including typing and familiarity with Microsoft Office products.
- Verbally communicate via telephone-maintaining a positive demeanor
- Verbally communicate with all levels of staff-maintaining a positive demeanor
- Takes initiative
- Excellent listening skills
- Attention to detail
Minimum Education and Experience Required:
- Preferred-High school diploma or GED equivalent
- Minimum 5 years’ experience of direct dental customer service experience on technical related issues
- PC literacy required: MS Office Skills (Outlook, Word, Excel)
Competencies
- Strong Communication Skills
- Customer Focus
- Problem Solving
- Decision Quality
- Willingness to Learn
- Productive Work Habits
Hazardous Materials or Equipment Used:
- All Office Equipment
- Potential Exposure to Bloodborne Pathogens
Physical Requirements:
- Perform tasks at multiple workstations-standing and sitting for extended periods of time.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.