What are the responsibilities and job description for the Customer Service Representative II position at National Dentex Labs?
Job Details
Description
Join West Coast Dental Lab - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have several labs throughout the country. We are seeking to fill a number of key positions within our organization including this opportunity at WCDL in Hawthorne, CA, for a full-time Customer Service Representative II.
The regular hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday, with occasional Saturday and Sunday, and subject to change from time to time.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation and sick time; 401K with company contribution; and tuition reimbursement!
Primary Responsibilities And Essential Functions Of The Position
Description
Join West Coast Dental Lab - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have several labs throughout the country. We are seeking to fill a number of key positions within our organization including this opportunity at WCDL in Hawthorne, CA, for a full-time Customer Service Representative II.
The regular hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday, with occasional Saturday and Sunday, and subject to change from time to time.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation and sick time; 401K with company contribution; and tuition reimbursement!
Primary Responsibilities And Essential Functions Of The Position
- Answer phones in a timely manner.
- Process outgoing calls in a timely manner.
- Troubleshoot basic technical issues, including making calls to doctors on time, shade, poor impressions and missing items or information.
- Analyze remakes by customer and ensure any issues are resolved.
- Magic Touch: delete doctors, update accounts, enter doctor preferences to maintain an accurate database.
- Schedule FedEx pickups when necessary and check FedEx tracking for individual offices.
- Submit new doctors to LMS.
- Responsible for assisting Accounting and Sales with pricing and pricing requests.
- Manage and set up new accounts.
- Customer retention.
- All other duties as assigned.
- Must be able to read, write, speak and understand English.
- Must have computer skills including typing and familiarity with Microsoft Office products.
- Verbally communicate via telephone-maintaining a positive demeanor.
- Verbally communicate with all levels of staff-maintaining a positive demeanor.
- Have the ability to take initiative.
- Must have excellent listening skills.
- Must have attention to detail and accuracy.
- Required: High school diploma or GED equivalent.
- Preferred: Experience in a dental environment.
- General office equipment.
- Perform tasks at multiple workstations- standing and sitting for extended periods of time.
- Push, pull, lift, and/or carry up to 20 pounds.