Admissions & Tours Associate

The Admissions & Tours Associate will ensure every visitor has a positive experience at the National Corvette Museum by greeting and acknowledging every Museum guest in a friendly, courteous, and efficient manner. In addition, this position is responsible for selling admission tickets, conducting Museum tours on occasion, and providing general information about the Museum, exhibits, and events. The Admissions & Tours Associate also supports visitor engagement in the McMichael Family Education Gallery by facilitating educational activities and ensuring guest satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Operate the Museum’s admissions counter and provide positive customer service experiences to Museum guests and facility rental clients both in person and over the phone.
• Stay informed and up to date on changes in Museum exhibits and upcoming Museum events.
• Provide general information about the Museum and its exhibits, the Stingray Grill, the Corvette Store, facility rentals, and upcoming events.
• Welcome and interact with guests on the Museum floor and facilitate proper use of equipment, particularly in the McMichael Family Education Gallery.
• Ensure safety procedures are followed.
• Facilitate the daily sale of Museum admission tickets, corvette raffle tickets, memberships, bricks, etc.
• Conduct Museum guided tours ensuring a hospitable environment and rewarding learning experience.
• Actively promote and cross-sell Museum offerings.
• Operate and perform open and closing procedures on a cash register.
• Responsibilities are not all-inclusive, additional duties may be assigned.

EDUCATION/EXPERIENCE

• High School Diploma or equivalent preferred.
• Prior work experience in a customer service environment is preferred.

QUALIFICATIONS

• Must be able to provide prompt and courteous customer service in person and over the phone.

· Portrays enthusiasm and positive energy, especially during busy situations.

• Ability to operate a point-of-sale system efficiently and accurately.
• Ability to read and perform basic math skills.
• Ability to speak comfortably and positively to the public in both a one-on-one setting and in a group setting.
• Capability to learn new material and information about the Museum and willingness to invest time to stay informed on Museum exhibits and events.
• Ability to stay organized and multi-task in a professional and efficient manner.
• Must be a self-starter and be able to work independently and under pressure in a fast-paced environment.
• Strong work ethic and unquestioned personal and professional integrity.
• High level of commitment to team and company values.
• Strong attention to detail, establishing priorities, and following instructions.
• Valid state driver’s license required.

ESSENTIAL PHYSICAL REQUIREMENTS

• Ability to stand and/or walk for extended periods of time.
• Must have sufficient mobility to move around the Museum.
• Ability to lift and carry up to 10 lbs.

Job Type: Part-time

Pay: $13.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Work Location: In person

Salary : $13