What are the responsibilities and job description for the Deposit Services Associate position at National Cooperative Bank. N.A.?
General Deposit Operations
- Process deposit exceptions
- Positive pay review
- Run & review daily reports
- Check adjustment request
- Incoming returns
- Processing research request posted within Orrman
- Daily check issuance
- Creation of Swim files on a monthly and quarterly basis
- Monthly duties such as interest check mailing and others as assigned
- Assist with gathering of data for subpoenas
- Process levees and garnishments
- Assist with all operating system updates and testing
- Processing/supporting fraud team with unauthorized ACH claims and fraudulent check affidavits
- CTR review and support
- B Notices, escheatment processing, Dormant account review, 1099 data creation and review
- Imaging paper documentation into Perceptive Content
- Processing standard banking transactions
- Processing and scanning of outgoing checks
- Balancing daily entries
- Work with other supporting departments to troubleshoot issues
- Process ATM Clearing Daily
- Online SSI/Medicaid verifications
- Manage audit confirmation inbox questions and requests
- Responsible for processing auditor requests on behalf of bank customers
- Interpret various audit requests to ensure the response is an accurate reflection of the customer’s account information
- Interact with members partners as needed to complete audit confirmation requests
- Mobile check review
- Process interest rate adjustments as needed
- Process rate schedule changes in DNA
- Navigate various systems to complete audit requests 60%
Deposit Compliance
- General compliance issues—ensuring deposit product and account compliance (1099, yearend processing, state IOLTA transactions, FACT Act compliance, Reg E compliance and others as necessary and assigned)
- Attending required training relating to department compliance 30%
Reporting —Responsibilities include:
- Obtain & compile requested information as requested 10%
Minimum Qualifications:
- Two years of retail/operations banking experience with at least one year of customer service experience
- Personal computer skills to include various software and banking systems, Microsoft Office experience
- Proficient/knowledge with usage of basic office equipment.
- Solid judgment, decision making ability, and be efficient with multi-tasking.
- Proven telephone customer service skills
- Knowledge and experience in the financial services industry, to include ACH, check, wire, and cards
- Proven communication and interpersonal skills with the ability to communicate
- Knowledge and compliance with federal and state regulations pertaining to the banking industry
- Ability to maintain a high degree of confidentiality
- Proven organizational, problem solving and analysis skills
- Ability to handle multiple tasks simultaneously in a fast paced and growth-oriented environment
AA/EOE