What are the responsibilities and job description for the Customer Service Representative position at National Cooperative Bank. N.A.?
Customer Service Representative
- Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks; answering questions in person or on telephone; referring to other bank services.
- Records transactions and other special services; preparing currency transaction reports, initiate and verify wire requests
- Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative
- Completes special requests by closing accounts; taking orders for checks; providing special statements, copies, completing safe-deposit box transactions
- Reconciles cash drawer; counting and packaging currency and coins; turning in excess cash and mutilated currency to supervisor; maintaining supply of cash and currency
- Imaging and QC of scanned documents
- Complies with bank operations and security procedures by participating in all dual-control functions; auditing other tellers' currency, balancing of vault, and coin sorter
- Maintains customer confidence and protects bank operations by keeping information confidential
- Contributes to team effort by accomplishing related results as needed in projects and assignments
- Continuing education on products and procedures as well as regulatory compliance training as it relates to teller duties
- Complete all assigned training modules and continued education with passing scores before the deadline.
- Inform Branch Supervisor of any new or recurring customer or employee situations that needs attention, participate in weekly/monthly meetings and provide suggestions and feedback. 100%
Minimum Qualifications:
- High School diploma required
- Specialized training in related field desirable
- Prior banking, cash handling or accounting experience is desirable
- Superior customer service
- Excellent communication skills both written and verbal
- Customer oriented approach to handling problems
- Attention to detail
- Knowledgeable computer skills
EOE/AA
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