What are the responsibilities and job description for the Contract Specialist position at National Contracting Center?
Contracting Specialist – Agent & Agency (Medicare)
Location: Knoxville, TN (in-office/hybrid) or Remote (TN, GA, SC, FL, MI, MO, VA, PA, TX, KS)
Remote team members travel to Knoxville ~2x/year.
About the Role
National Contracting Center (NCC) is hiring a Medicare Contracting Specialist to support independent Medicare agents and Agency Owners as they launch and grow their businesses. You’ll guide agents through contracting, certifications, and licensing—ensuring they are fully “Ready to Sell”—while delivering a clear, supportive contracting experience.
Key Responsibilities
- Manage Medicare agent/agency contracting from start to finish
- Support certifications, licensing, and carrier requirements
- Troubleshoot issues and follow up on outstanding items
- Serve as the primary point of contact during the contracting stage
- Track progress in CRM and coordinate with internal teams
- Provide ongoing support (book transfers, updates, etc.)
- Assume responsibility for special projects as assigned
Required Qualifications
- Bachelor’s degree or equivalent experience
- Experience in onboarding, customer success, account management, or client support
- CRM experience and strong tech skills (Microsoft Office)
- Strong communication skills and ability to multitask in a fast-paced environment
- Comfortable spending significant time on the phone
- Medicare experience is a MUST
Compensation & Benefits
- Competitive salary bonus ($50K-$60K/yr. based on experience)
- Comprehensive benefits package
- 401(k) with 100% match up to 5%
- Student loan assistance
- Paid leave programs
Work-Life Balance
- 3 weeks PTO
- Paid holidays
- “Twixmas” — paid closure between Christmas and New Year’s Day
🚫 No external recruiters, please
Salary : $50,000 - $60,000