Human Resources Generalist

Human Resources Generalist

National Contracting Center (NCC) and Senior Financial Group (SFG) are seeking a Human Resources Generalist to support and execute core HR functions across the organization. NCC and SFG operate as two distinct entities within a shared organization of approximately 50 employees, requiring consistent HR practices across both companies. This role is responsible for maintaining compliant, efficient, and scalable HR processes that support the business and its team members.

This is a hands-on, execution-focused role supporting day-to-day HR operations, ensuring consistency, accountability, and adherence to company policies and employment regulations. This position reports to the Head of Shared Services and operates within an EOS® (Entrepreneurial Operating System) environment with clear roles, responsibilities, and measurable outcomes.

What You’ll Do

HR Operations & Compliance

• Maintain accurate and compliant employee records, ensuring adherence to all federal, state, and local employment laws
• Conduct periodic audits of HR data, benefits, and employment practices
• Manage unemployment claims, employment verification, workers’ comp coordination, and multi-state compliance-related documentation
• Maintain and update employee handbook, policies, and procedures

Benefits Administration

• Administer employee benefits programs and serve as the primary point of contact for benefit-related inquiries
• Reconcile benefit enrollments with carrier billing and resolve discrepancies
• Support annual open enrollment, including development of employee-facing materials

HR Systems & Data Management

• Serve as BambooHR system administrator, ensuring data accuracy and identifying process improvements
• Generate and fulfill HR data requests and reporting needs
• Support process standardization and documentation in alignment with EOS core processes

Onboarding & Offboarding

• Support recruiting operations, including job postings, interview coordination, and candidate communication
• Execute structured onboarding and offboarding processes to ensure consistency and compliance
• Coordinate documentation, system setup, and internal communication for all employee transitions

Employee Relations

• Respond to employee inquiries and address issues professionally, applying company policy and sound judgment
• Escalate complex or sensitive matters appropriately

Process Improvement & Documentation

• Document, maintain, and improve HR processes in alignment with EOS principles
• Identify opportunities to increase efficiency, clarity, and scalability across HR functions

What We’re Looking For

• Bachelor’s degree or equivalent experience
• 2–5 years of experience in a Human Resources Generalist or HR Operations role
• Strong knowledge of employment law, compliance, and HR best practices
• Experience administering benefits and managing HR systems (BambooHR preferred)
• Highly organized with strong attention to detail and ability to manage multiple priorities
• Strong written and verbal communication skills
• Proficiency in MS Office 365 suite
• Ability to handle sensitive situations with professionalism and sound judgment
• Process-oriented mindset with a focus on efficiency and continuous improvement

What We Offer

• Competitive base salary plus bonus
• Comprehensive benefits package (medical, dental, vision, 401k with match, student loan paydown assistance program, and more)
• Generous PTO and paid company holidays, including our annual end-of-year office closure
• Professional development support, including LinkedIn Learning

Work Environment

This is a hybrid role based in the Knoxville, TN area, requiring 2–3 days per week in-office.

This position requires interaction with people and technology while either standing or sitting. To best serve our customers on the phone, face-to-face, or the computer, all employees must be able to communicate with or without reasonable accommodation. While performing the duties of this job, the team member must be able to sit for extended periods (the position is primarily sedentary) and enter information by keyboard at a reasonable rate of speed. This role requires acute hearing ability, seeing and reading information on a computer screen and printed documents, speaking, understanding, and writing English fluently, and performing repetitive hand motions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

NCC is a Field Marketing Organization (FMO) that distributes and markets insurance products to independent insurance agents. We specialize in senior insurance products and find satisfaction in knowing that our understanding of our products and the information we share with our agents ultimately help seniors across the country navigate the sometimes confusing world of insurance options and make the best possible decisions for their present and future.