What are the responsibilities and job description for the Service Repair Associate position at National Cart Co.?
Are you looking for a place where collaboration, growth and a desire to win are at the core of everything you do? At National Cart Company (NCC), we believe in dignity, integrity, growth, and curiosity -values that shape our culture and drive our success. Our motto, Built to Win, isn't just words to us; it's how we approach every task and challenge. While we can teach you technical skills, we know that embracing these values is what truly makes a difference.
As an essential business, we manufacture industrial metal products used by Fortune 500 companies-think grocery stocking carts, distribution center carts, and cart corrals. Your work here will have a direct impact on products that millions of people rely on every day.
We are currently looking for a Service Repair Associate to join our team!
Associate Benefits at National Cart Company: Supporting Our Work Family
At National Cart Company, a proud family-owned business, we treat our employees like family, offering benefits designed to support your well-being, growth, and work-life balance. National Cart Company is proud to offer the following benefits:
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Weekly Pay: Enjoy the convenience of weekly paychecks, ensuring your financial needs are met promptly and regularly.
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Paid Holidays: Celebrate and unwind with 7 paid holidays-New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day-plus a closed day after Thanksgiving to spend quality time with loved ones.
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Monthly Incentive Program: We reward your hard work with a monthly bonus that shows our commitment to valuing your contributions.
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Generous Time Off: Enjoy generous vacation and incentive time so you can recharge and make the most of your time outside of work.
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Earn up to 4 Incentive Days: When you take additional shifts outside your normal schedule in a week, you can earn additional time off.
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Perfect Attendance Rewards: At National Cart Company, we deeply value your commitment to showing up every day, ready to make a difference.
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Health Insurance Support: We cover most of your health insurance premiums, making it easier to stay protected and focused on what matters. We offer three different plan designs to fit your needs.
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Cart Cash Program: Our 'Cart Cash' program grows with your seniority and helps cover group insurance such as dental, vision, and disability-rewarding your loyalty to National Cart.
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Fully Covered Life Insurance: Get added peace of mind with fully covered life insurance that helps protect your future, as well as the future of your loved ones.
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401(k) Matching: Take advantage of our $1-for-$1 401(k) match up to 5% - starting after 60 days and fully vested after one year - to help you build a solid financial future.
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Annual Profit-Sharing: Share in annual profit-sharing that rewards team success and helps you invest in your future.
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Parental Leave: Welcome new family members with one full week of paternity leave, giving you time to bond and celebrate.
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Career Advancement Opportunities: Grow with us as part of the National Cart family, with exciting pathways to advance your career and build a legacy.
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Cross-Training Opportunities: Build new skills through cross-training that boosts your confidence, strengthens your abilities, and prepares you for future opportunities.
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Team-Building Activities: Build stronger connections with your team through engaging events that encourage collaboration and teamwork.
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Casual Dress Environment: Work comfortably and express your personal style with a relaxed and casual dress code.
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Shift Differentials: At National Cart Company, we know that working non-standard hours shows incredible dedication, and we're excited to reward that commitment with our Shift Differential Program! This program is designed to boost your earnings when you work those essential 2nd or 3rd shifts, making your hard work even more rewarding.
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Seniority Awards: At National Cart Company, we cherish the dedication and loyalty of our Associates. Our Service Awards Program is designed to honor your commitment with cash rewards that grow as your tenure with us does. Thank you for being part of the NCC family!
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AND MORE....
At National Cart, we're more than a workplace-we're a family that values your dedication, supports your growth, and celebrates your life's moments, big and small.
The Service Repair Associate uses safe procedures while driving a company owned van to customer's locations to repair/service industrial metal carts, cart corrals, and equipment as needed.
Requirements:
- Clear driving record. Class E Missouri License preferred.
- High mechanical aptitude.
- Extensive experience with hand tools.
- Experience troubleshooting and problem-solving mechanical equipment.
- Flexibility to travel on short notice if needed.
- Basic welding skills.
Daily Tasks:
- Calls customers to set up appointments and coordinate service while on customer's site.
- Identifies company products, troubleshoots issues and executes repairs.
- Repairs carts by removing and replacing wheels and caster assemblies.
- Removes or replaces cart handles.
- Sets up and operates welding equipment safety and productively.
- Welds quality repairs of steel carts while in field. Cleans any smoke or spatter. Adjusts welder as needed to maintain part quality.
- Spray paints.
- Responsible for supplying safe products to customer after repairs are complete.
- Responsible for communicating a list of replacements parts used to supervisor.
- Train other associates to assist in service work as required.
AA/EEO Employer