What are the responsibilities and job description for the Security Operations Manager position at Nation Security?
About Nation Security
Nation Security is a trusted leader in Security Guard and Protection Services, dedicated to safeguarding people, property, and assets through innovative strategies and unwavering service excellence. We pride ourselves on delivering professionalism, reliability, and peace of mind to every client we serve.
We are currently seeking an experienced, results-driven Security Operations Manager to oversee and enhance our daily operations. This role ensures that all security programs exceed performance goals while upholding the highest standards of safety, compliance, and client satisfaction.
Position Summary
The Security Operations Manager is a key leadership role responsible for directing and optimizing all aspects of the company’s security operations. This includes managing field teams, enforcing policies and procedures, coordinating technology and emergency protocols, and ensuring compliance with all regulatory standards.
The ideal candidate is a proactive, strategic leader with a proven background in security operations, team management, and client relationship development.
Key Responsibilities
Operational Leadership
- Develop, implement, and enforce company-wide security policies, procedures, and operational standards.
- Oversee daily operations across multiple client sites to ensure consistency, efficiency, and service excellence.
Team Management
- Recruit, train, mentor, and evaluate security personnel to promote high performance and professionalism.
- Foster a culture of accountability, teamwork, and continuous improvement.
Compliance & Quality Assurance
- Ensure full compliance with company policies, contractual obligations, and regulatory requirements.
- Conduct audits and site inspections to verify compliance and drive operational improvements.
Risk Mitigation & Emergency Management
- Identify and assess risks, developing and executing effective mitigation strategies.
- Oversee emergency response plans, surveillance systems, and access control procedures to ensure prompt and effective incident response.
Stakeholder Coordination
- Serve as the primary liaison with clients, law enforcement, emergency responders, and external partners.
- Build and maintain strong client relationships through proactive communication and superior service delivery.
Reporting & Analytics
- Prepare and present detailed reports on incidents, staffing, performance metrics, and operational trends.
- Use data-driven insights to enhance efficiency, strengthen operations, and optimize resource allocation.
Technology & Innovation
- Stay up to date with emerging technologies and best practices in the security industry.
- Recommend and implement innovative tools and processes to enhance safety, productivity, and client satisfaction.
- Bachelor’s degree in Security Management, Criminal Justice, or a related field, or equivalent professional experience.
- Minimum of 5 years of progressive experience in security operations or management.
- In-depth knowledge of modern security systems, protocols, and risk management strategies.
- Proven leadership skills with experience in team development and performance management.
- Strong analytical, problem-solving, and decision-making abilities.
- Excellent written and verbal communication skills.
- Professional certifications such as CPP, PSP, or equivalent are preferred.
- Fluent in both English and Spanish is a plus
- Attractive salary and full benefits package.
- Opportunities for career growth and professional development.
- Collaborative, supportive, and purpose-driven work environment.
Join Our Team
At Nation Security, integrity and excellence guide everything we do. We are proud to be an Equal Opportunity Employer, committed to fostering diversity, inclusion, and a workplace where every team member can thrive.
Apply today and play a key role in leading one of Florida’s most trusted security teams.