What are the responsibilities and job description for the Security Operations Manager Bilingual English/ Spanish position at Nation Security?
Job Title: Security Operations Manager
Location: Doral, FL | Full-Time
Position Overview
Nation Security is seeking an accomplished and results-driven Security Operations Manager to lead and oversee daily security operations across multiple client sites. This critical leadership role requires a strategic, hands-on professional who excels at managing teams, ensuring compliance, mitigating risk, and delivering exceptional service standards.
Key Responsibilities
Operational Leadership
- Design, implement, and continuously improve standardized security policies and procedures to ensure consistency, compliance, and operational excellence across all locations.
- Oversee day-to-day security operations, ensuring performance objectives and client expectations are consistently met.
Team Leadership & Workforce Management
- Direct all aspects of personnel management, including recruitment, onboarding, training, scheduling, and performance evaluations.
- Cultivate a culture of professionalism, accountability, and customer-focused service.
Compliance & Quality Assurance
- Ensure full compliance with client contracts, company policies, and applicable regulatory requirements.
- Conduct regular site inspections, audits, and performance reviews to maintain high-quality service delivery.
Risk Management & Emergency Preparedness
- Identify operational risks and vulnerabilities and implement proactive mitigation strategies.
- Lead emergency preparedness initiatives, incident response procedures, and access control protocols.
Client & Stakeholder Engagement
- Act as the primary liaison for clients, law enforcement, and emergency response partners, fostering strong, trusted relationships.
- Address client concerns promptly and ensure a high level of satisfaction.
Reporting, Analytics & Continuous Improvement
- Prepare detailed operational, incident, and performance reports.
- Analyze data and trends to improve efficiency, effectiveness, and overall security outcomes.
Technology & Innovation
- Evaluate and integrate advanced security technologies to enhance monitoring capabilities, communication, and service delivery.
Qualifications
- Minimum of five (5) years of experience in security operations management or a comparable leadership role.
- Bachelor’s degree in Security Management, Criminal Justice, or a related field, or equivalent professional experience.
- Comprehensive knowledge of security operations, risk management, and industry best practices.
- Proven leadership, strategic planning, and decision-making abilities.
- Strong verbal and written communication skills.
- Professional certifications such as CPP or PSP are strongly preferred.
Benefits
- Competitive compensation and comprehensive benefits package.
- Clear opportunities for professional growth and career advancement.
- Supportive, mission-driven team environment.
- Strong commitment to diversity, equity, and inclusion.
Job Type: Full-time
Pay: $52,000.00 - $60,000.00 per year
Work Location: In person
Salary : $52,000 - $60,000