What are the responsibilities and job description for the Dispatcher - Bilingual English/ Spanish position at Nation Security?
Position Overview
Nation Security is looking for a reliable, service-focused Dispatcher to join our Operations Team in Doral, FL. This on-site role is essential to the smooth functioning of our operations and is perfect for individuals who perform well under pressure, stay organized, and thrive in a fast-paced, client-driven environment.
If you are a proactive multitasker who enjoys problem-solving and coordinating communications between clients and field personnel, this role provides a vital opportunity to support and optimize our operations.
Key Responsibilities
- Manage a high volume of incoming and outgoing calls efficiently.
- Dispatch and coordinate security officers to fulfill client requests and operational requirements.
- Maintain clear, consistent communication with clients and field teams.
- Monitor real-time activity using dispatch software, ensuring accurate logging and reporting.
- Follow established protocols for incident escalation and emergency response.
- Deliver professional, courteous, and timely customer service at all times.
- Accurately document all calls, incidents, and dispatch actions in the system.
- At least 2 years of experience in dispatch, call center, or customer service roles.
- Must be able to work on-site in Doral, FL.
- Excellent written and verbal communication skills.
- Strong multitasking, prioritization, and time-management abilities.
- Proficient with computers, phone systems, and dispatch or scheduling software.
- Able to stay calm, focused, and professional in high-pressure situations.
- Bilingual in English and Spanish (required).
Why Join Nation Security?
With more than 25 years of experience in security, law enforcement, and military services, Nation Security is a trusted leader in professional protection across the nation. We are committed to delivering reliability, excellence, and peace of mind to every client.
Joining our team means gaining hands-on experience in 24/7 operations, collaborating with a supportive leadership team, and accessing opportunities for career growth within a fast-growing organization.
Ready to Take the Next Step?
Advance your career with a company that values integrity, professionalism, and service excellence. Submit your resume today and become a key member of Nation Security’s team.
