Senior Desktop Support Engineer

Desktop Support Technician

Position Overview
The Desktop Support Technician will provide exceptional technical support to both on-site and remote employees and contractors. This role requires a strong balance of technical expertise and customer service skills, with a passion for technology and helping people. The ideal candidate communicates technical information clearly to users of varying technical skill levels and works collaboratively across teams and locations.

Key Responsibilities

• Provide day-to-day technical support via ticketing system, email, instant message, and phone

• Install, configure, support, and upgrade desktop systems, software, peripherals, and related equipment

• Follow up on open issues to ensure timely resolution and high user satisfaction

• Proactively identify opportunities to streamline and automate IT support processes

• Manage and monitor internal IT assets to maintain accurate inventory records

• Set up and manage user access, hardware, and systems as part of employee onboarding and offboarding

• Provide facilities-related IT support, including telecom and internet service providers

• Support conference room audio/visual equipment as needed

• Travel to company locations and provide after-hours support when required

• Perform additional duties as assigned

Preferred Experience & Skills

• Basic understanding of corporate IT systems, infrastructure, and technology solutions

• Strong ability to communicate technical information to both technical and non-technical users

• Experience supporting multiple operating systems:

  • Windows

  • Mac OSX

  • Linux distributions (Debian/Ubuntu, RedHat/CentOS, etc.)

• Hands-on experience with computer hardware, mobile devices (iOS & Android), and peripherals such as printers, scanners, and multi-function devices

• Self-starter who requires minimal supervision and demonstrates strong problem-solving skills

• Resourceful, customer-focused, and able to thrive in a team-oriented environment