What are the responsibilities and job description for the Desktop Support Technician I position at Nassau Candy Distributors, Inc.?
🍬 Nassau CandyDesktop Support Technician🏢 About Nassau Candy
Nassau Candy is a leading manufacturer, importer, and distributor of specialty confections, fine foods, and promotional products. We are looking for a Desktop Support Technician to provide hands-on technical support to employees across our organization.
💻 Position Summary
The Desktop Support Technician will provide technical support to local and remote employees and contractors. This role requires a strong balance of technical troubleshooting, customer service, communication, and follow-through.
This position will support users with varying levels of technical proficiency and will play an important role as Nassau Candy continues transitioning to modern, cloud-based business systems, including NetSuite.
The role operates within a geographically distributed IT team and may require travel to company locations and occasional after-hours support.
🔧 Key Responsibilities🖥️ End User Support
The ideal candidate is a hands-on problem solver who enjoys helping people, learning new systems, and improving how technology supports the business. This person should be comfortable handling day-to-day support needs while gradually expanding into application-level support as Nassau Candy continues to modernize its systems environment.
Nassau Candy is a leading manufacturer, importer, and distributor of specialty confections, fine foods, and promotional products. We are looking for a Desktop Support Technician to provide hands-on technical support to employees across our organization.
💻 Position Summary
The Desktop Support Technician will provide technical support to local and remote employees and contractors. This role requires a strong balance of technical troubleshooting, customer service, communication, and follow-through.
This position will support users with varying levels of technical proficiency and will play an important role as Nassau Candy continues transitioning to modern, cloud-based business systems, including NetSuite.
The role operates within a geographically distributed IT team and may require travel to company locations and occasional after-hours support.
🔧 Key Responsibilities🖥️ End User Support
- Provide day-to-day technical support via tickets, email, instant messaging, and phone
- Troubleshoot desktop, laptop, mobile device, software, printer, scanner, and peripheral issues
- Support users across Windows, macOS, and Linux environments
- Install, configure, support, and upgrade desktop systems, software, peripherals, and related corporate IT systems
- Assist with onboarding and offboarding by configuring hardware and managing user accounts
- Support business applications, including ERP systems such as NetSuite, as they are introduced
- Track, prioritize, and follow up on outstanding support requests to ensure timely resolution
- Document processes, recurring issues, and support procedures
- Partner with internal teams to support users through system and process changes
- Assist in managing and monitoring IT assets to maintain accurate inventory records
- Provide facilities-related IT support, including conference room audio/video systems
- Coordinate with telecom and internet service providers as needed
- Proactively identify opportunities to streamline, automate, and reduce recurring support issues
- Follow established processes while recommending practical improvements
- Perform other duties as assigned
- Foundational understanding of corporate IT systems and infrastructure
- Strong troubleshooting, problem-solving, and follow-up skills
- Ability to communicate technical concepts clearly to both technical and non-technical users
- Experience supporting Windows, macOS, and Linux operating systems
- Experience with computer hardware, mobile devices, printers, scanners, and peripherals
- Ability to work independently while contributing to a team-based support environment
- Exposure to or interest in supporting business applications or ERP systems
- NetSuite experience is a plus, but not required
- Customer-focused mindset with patience, professionalism, and strong communication skills
The ideal candidate is a hands-on problem solver who enjoys helping people, learning new systems, and improving how technology supports the business. This person should be comfortable handling day-to-day support needs while gradually expanding into application-level support as Nassau Candy continues to modernize its systems environment.
Salary : $65,000 - $85,000