What are the responsibilities and job description for the Customer Service Representative- Nassau Candy position at Nassau Candy Distributors, Inc.?
Customer Experience Representative
Location: On-site – Hicksville, NY
Schedule: Full-time | Monday–Friday
Department: Customer Service
About Us
Nassau Candy is a leading importer, manufacturer, and distributor of specialty confections, fine foods, and promotional products. We are a dynamic and fast-growing company offering exciting opportunities for team players who thrive in a busy, entrepreneurial environment.
About The Role
We are seeking a highly articulate and energetic Customer Experience Representative to join our team on-site in Hicksville. This individual will be responsible for providing outstanding customer support via phone and email and will serve as a key point of contact to ensure client satisfaction.
Key Responsibilities
✅ Competitive Salary & Annual Performance Reviews
✅ Paid Vacation, PTO & Holidays
✅ Medical, Dental, Vision, AFLAC & Pet Insurance
✅ Employee Discounts
✅ Collaborative, Business-Casual Culture
Be part of a well-established and thriving Long Island company that values teamwork, innovation, and customer satisfaction.
Nassau Candy is an Equal Opportunity Employer.
Location: On-site – Hicksville, NY
Schedule: Full-time | Monday–Friday
Department: Customer Service
About Us
Nassau Candy is a leading importer, manufacturer, and distributor of specialty confections, fine foods, and promotional products. We are a dynamic and fast-growing company offering exciting opportunities for team players who thrive in a busy, entrepreneurial environment.
About The Role
We are seeking a highly articulate and energetic Customer Experience Representative to join our team on-site in Hicksville. This individual will be responsible for providing outstanding customer support via phone and email and will serve as a key point of contact to ensure client satisfaction.
Key Responsibilities
- Manage a high volume of customer communications (calls and emails)
- Provide accurate, timely, and creative solutions to customer inquiries
- Resolve order and delivery issues by working cross-functionally with internal teams
- Build strong customer relationships with a service-first mindset
- Maintain up-to-date knowledge of our extensive product offerings
- Document all interactions and updates accurately in internal systems
- 2 years of experience in customer service or call center support, preferably in a distribution or manufacturing environment
- Strong verbal and written communication skills
- Proficiency in Microsoft Excel and general PC usage
- Problem-solving mindset with the ability to think on your feet
- Comfortable working both independently and in a team environment
- Experience with confections, foodservice, or large product catalogs a plus
✅ Competitive Salary & Annual Performance Reviews
✅ Paid Vacation, PTO & Holidays
✅ Medical, Dental, Vision, AFLAC & Pet Insurance
✅ Employee Discounts
✅ Collaborative, Business-Casual Culture
Be part of a well-established and thriving Long Island company that values teamwork, innovation, and customer satisfaction.
Nassau Candy is an Equal Opportunity Employer.