What are the responsibilities and job description for the Customer Service Representative - CI position at Nassau Candy Distributors, Inc.?
Join Our Team at NC Custom!
Customer Service Specialist
Hicksville, NY | On-site
Who We Are
NC Custom — the promotional products arm of Nassau Candy — is a Top 40 ASI Supplier and the industry’s leading diversified manufacturer, offering over 3,000 products across:
Confectionery | Mints | Chocolate | Hard Goods | Health & Beauty | Wellness | Premium Apparel | Soft Goods
With 50 years of award-winning experience, we proudly service distributors nationwide.
At NC Custom, We Make Cool Stuff!
The Opportunity
We’re looking for a Customer Service Specialist to support our distributor network with product info, order management, and resolutions that keep our customers happy.
What You’ll Do
Manage calls & emails: order status, tracking, production questions
Provide quotes: product, freight, and program pricing
Follow up on large repeat orders, samples, and sales initiatives
Support Outside Sales with administrative tasks
⚙️ Work with production teams on order updates & custom projects
✅ What You Bring
✔️ Customer support, client services, or inside sales experience (manufacturing/distribution a plus)
✔️ Strong computer skills: updating accounts, tracking calls, accurate record-keeping
✔️ Detail-oriented with excellent follow-up and communication skills (phone/email)
✔️ Time management and prioritization in a fast-paced environment
✔️ Customer-first approach with problem-solving and listening skills
✔️ Comfortable working cross-functionally under deadlines
Perks & Benefits
Competitive Pay Annual Reviews
Medical, Dental, Vision, AFLAC & Pet Insurance
️ Paid Vacation, PTO & Holidays
️ Employee Discounts
Business casual dress
✨ And more…
Why Join NC Custom?
This is your chance to grow your career with a thriving, well-established Long Island company.
This is an in-person position located in Hicksville, NY.
We are an Equal Opportunity Employer.
Customer Service Specialist
Hicksville, NY | On-site
Who We Are
NC Custom — the promotional products arm of Nassau Candy — is a Top 40 ASI Supplier and the industry’s leading diversified manufacturer, offering over 3,000 products across:
Confectionery | Mints | Chocolate | Hard Goods | Health & Beauty | Wellness | Premium Apparel | Soft Goods
With 50 years of award-winning experience, we proudly service distributors nationwide.
At NC Custom, We Make Cool Stuff!
The Opportunity
We’re looking for a Customer Service Specialist to support our distributor network with product info, order management, and resolutions that keep our customers happy.
What You’ll Do
Manage calls & emails: order status, tracking, production questions
Provide quotes: product, freight, and program pricing
Follow up on large repeat orders, samples, and sales initiatives
Support Outside Sales with administrative tasks
⚙️ Work with production teams on order updates & custom projects
✅ What You Bring
✔️ Customer support, client services, or inside sales experience (manufacturing/distribution a plus)
✔️ Strong computer skills: updating accounts, tracking calls, accurate record-keeping
✔️ Detail-oriented with excellent follow-up and communication skills (phone/email)
✔️ Time management and prioritization in a fast-paced environment
✔️ Customer-first approach with problem-solving and listening skills
✔️ Comfortable working cross-functionally under deadlines
Perks & Benefits
Competitive Pay Annual Reviews
Medical, Dental, Vision, AFLAC & Pet Insurance
️ Paid Vacation, PTO & Holidays
️ Employee Discounts
Business casual dress
✨ And more…
Why Join NC Custom?
This is your chance to grow your career with a thriving, well-established Long Island company.
This is an in-person position located in Hicksville, NY.
We are an Equal Opportunity Employer.
