What are the responsibilities and job description for the Customer Support Associate position at Nashville Digital Group?
We’re hiring a Customer Support Associate to join our Nashville-based team and help customers get the assistance they need. This position is ideal for someone starting their career or transitioning into a professional support role. You’ll spend your day responding to questions, guiding customers through simple solutions, and ensuring concerns are handled efficiently.
This is a structured, entry-level role with clear processes, hands-on training, and steady expectations.
Day-to-Day Responsibilities
- Handle incoming customer requests through phone and digital channels
- Assist customers with general questions, updates, and basic troubleshooting
- Enter notes and updates accurately into internal systems
- Follow step-by-step support procedures to resolve common issues
- Transfer or escalate cases when additional support is required
- Maintain a courteous, professional tone in every interaction
- Work closely with team members to meet service standards
What Makes You a Good Fit
- Clear verbal and written communication skills
- Comfort working in a customer-facing role throughout the day
- Basic computer knowledge and willingness to learn new software
- Ability to stay organized while managing multiple requests
- Reliable attendance and strong work ethic
- Previous customer service experience is helpful but not required
This role is open to entry-level candidates, and training is provided.
What We Offer
- Full-time hours with consistent scheduling
- Paid training and ongoing coaching
- Supportive team environment
- Opportunities to build transferable customer service skills
- Stable position with clear expectations
- Competitive entry-level compensation
Interested in Applying?
If you’re looking for a reliable opportunity to start or grow your career in customer support, we encourage you to apply. Join a team in Nashville where professionalism, consistency, and customer care are valued.
Job Types: Full-time, Part-time
Pay: $19.00 - $24.00 per hour
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
Work Location: In person
Salary : $19 - $24