What are the responsibilities and job description for the Customer Service Representative position at Mountzion Community Support Llc?
Benefits:
Benefits/Perks
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have an excellent customer service experience with our company. The ideal candidate is friendly, computer-savvy, and able to remain calm under pressure.
Responsibilities
- Bonus based on performance
- Company parties
- Opportunity for advancement
Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have an excellent customer service experience with our company. The ideal candidate is friendly, computer-savvy, and able to remain calm under pressure.
Responsibilities
- Receive a high volume of inbound calls and emails.
- Identify the customer’s reason for calling, collect relevant information, and provide solutions.
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
- Bachelor's Degree in a related program.
- Previous experience as a Customer Service Representative or in a similar role is preferred.
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
- We pay $20 to start
Salary : $20