What are the responsibilities and job description for the Systems & ITSM Platform Specialist position at Nasdaq?
As a Systems & ITSM Platform Specialist, you’ll play a key role in managing and evolving our enterprise IT service management environment. We’re currently transitioning from BMC Remedy (on-prem) to BMC Helix SaaS, and this role will be central to that journey.
You’ll help ensure our systems are reliable, scalable, and delivering real value across a global organization, while working closely with cross-functional teams to support ongoing improvements.
Key Responsibilities
- Administer and support our ITSM platform (BMC Helix / Remedy), including integrations and related applications
- Configure workflows, service catalogs, and system components to align with business needs
- Troubleshoot and resolve platform issues in a complex, enterprise environment
- Monitor system performance and ensure high availability and reliability
- Partner with cross-functional teams to deliver enhancements and process improvements
- Contribute to the transition from Remedy to Helix SaaS
What You'll Bring
- 5 years of experience in ITSM, systems administration, or similar technical roles
- Hands-on administration experience with BMC Remedy and/or BMC Helix (platform configuration, support, customization, not just end-user exposure)
- Strong troubleshooting skills in a production environment
- Experience supporting enterprise applications with minimal supervision
- Strong communication skills and ability to work across technical and non-technical teams
Nice to Have
- Experience with BMC Helix SaaS platform
- Exposure to: Digital Workplace Catalog (DWP/DWPC) Innovation Studio / Innovation Suite
- ITIL or related certifications
- Experience with SaaS platforms, integrations, or automation tools
This position will be located in Philadelphia and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.