What are the responsibilities and job description for the Engagement Manager position at NAM Info Inc?
Role: Engagement Manager
Skills: Telecom - Network Management~Customer Relationship Management~Analytics~Project Management
Experience Required: 2-4 years
Role Descriptions:
- Serve as the primary point of contact for customer engagements. Manage end-to-end delivery of projects| ensuring timelines and quality standards are met.
- Build and maintain strong relationships with clients to drive satisfaction and retention.
- Collaborate with internal teams to align solutions with customer needs. Identify opportunities for process improvement and upselling additional services.
Essential Skills:
- Role - Engagement Agents| Location - Plano| Texas (Onsite)| Required Skills - 3-4 years of experience in customer engagement or client management roles. Proven track record of managing large-scale engagements in telecom or technology domains.
- Strong communication| negotiation| and stakeholder management skills. Ability to handle multiple projects simultaneously and work under pressure.
- Familiarity with project management methodologies and tools. Preferred Skills - PMP or similar project management certification.
- Experience with CRM platforms and customer success tools. Knowledge of telecom industry processes and solutions.
Thanks,
Himanshu Aneja
(732) 993-7987 | Ext: 170
Salary : $30 - $32