What are the responsibilities and job description for the Engagement Manager position at Jobs via Dice?
Job Title: Engagement Manager
Location: Plano, TX
Role: Engagement Manager
Skills: Telecom - Network Management- Customer Relationship Management - Analytics~Project Management
Experience Required: 4 years
Role Descriptions: Serve as the primary point of contact for customer engagements. Manage end-to-end delivery of projects| ensuring timelines and quality standards are met. Build and maintain strong relationships with clients to drive satisfaction and retention. Collaborate with internal teams to align solutions with customer needs. Identify opportunities for process improvement and upselling additional services.
Essential Skills: Role - Engagement Agents| Location - Plano| Texas (Onsite)| Required Skills - 3-4 years of experience in customer engagement or client management roles. Proven track record of managing large-scale engagements in telecom or technology domains. Strong communication| negotiation| and stakeholder management skills. Ability to handle multiple projects simultaneously and work under pressure. Familiarity with project management methodologies and tools. Preferred Skills - PMP or similar project management certification. Experience with CRM platforms and customer success tools. Knowledge of telecom industry processes and solutions.
Location: Plano, TX
Role: Engagement Manager
Skills: Telecom - Network Management- Customer Relationship Management - Analytics~Project Management
Experience Required: 4 years
Role Descriptions: Serve as the primary point of contact for customer engagements. Manage end-to-end delivery of projects| ensuring timelines and quality standards are met. Build and maintain strong relationships with clients to drive satisfaction and retention. Collaborate with internal teams to align solutions with customer needs. Identify opportunities for process improvement and upselling additional services.
Essential Skills: Role - Engagement Agents| Location - Plano| Texas (Onsite)| Required Skills - 3-4 years of experience in customer engagement or client management roles. Proven track record of managing large-scale engagements in telecom or technology domains. Strong communication| negotiation| and stakeholder management skills. Ability to handle multiple projects simultaneously and work under pressure. Familiarity with project management methodologies and tools. Preferred Skills - PMP or similar project management certification. Experience with CRM platforms and customer success tools. Knowledge of telecom industry processes and solutions.