Host / Hostess

I. Position Summary
Ensuring a sincere, upbeat first and last impression to all guests who enter and exit the restaurant
IIa. Job Functions

• Monitoring and distributing open dining sections of the restaurant among servers, per manager instructions
• Understanding and utilization of table and seat numbers and ability to perform pivot system
• Communicating with staff as tables are sat or servers are cut
• Ensuring a timely and friendly greeting to all guests, opening the door when possible
• Making each guest feel welcomed and valued, delivering a WOW experience
• Engaging in conversation while walking to the table at a reasonable pace, leading no more than 5 feet
• Providing guests with their server’s name and asking them how they heard about Nacho Daddy
• Managing waiting list and accurate seating in a high volume setting while ensuring guests needs are satisfied while waiting
• Understanding and utilizing Open Table System
• Understanding of all Nacho Daddy branded items
• Preparation for large parties
• Ensuring tables are ready for guests by clearing, cleaning, and resetting as needed
• Thanking the guests and inviting them back as they leave
• Full knowledge of menu items
• Taking and cashing out To-Go and Delivery orders
• Understanding and utilizing all delivery services offered
• Assisting in To-Go and Delivery order placement and delivery when needed
• Understanding and utilization of POS functions
• Ability to maintain an accurate bank
• Answering the telephone quickly and in an upbeat manner and assisting guests/taking inquires as needed
• Maintaining supplies such as crayons, mints, business cards, etc.
• Inspecting and ensuring bathrooms are clean and stocked
• Deep cleaning tasks
• Maintaining clean menus, waiting area, windows, doors, and floor throughout shift along with clean and organized host stand
• Updating daily special board
• Fully understanding how to prioritize yourself, maintain dining room, safety and sanitation, and company policies, and the basic steps of service.
• Assisting server assistants as needed

III. Job Requirements

• Must be at least 18 years of age
• Company required certification cards
• Minimum of 6 months of customer service, retail sales, hospitality, or food service experience preferred
• Experience in a night life setting is preferred
• Must have a well groomed disposition to make a favorable impression
• Demonstrated ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
• Ability to bend, twist, and stand to perform normal job functions
• Ability to speak, read, comprehend, and converse comfortably with guests in English
• Must be able to stand and walk long distances for at least 8 hours with minimal break time in fast-paced, crowded and noisy work environments
• At times, must be able to lift at least 30 pounds off the ground
• Must be able to maneuver through the restaurant and tables
• Accurate math/cash handling skills
• Compliance to any reasonable request by management

IV. Core Competencies-ability to recite and exemplify

• Tribe Member, Inspiring, Empathetic, Resourceful, Delivering WOW