IT Desktop Support

Position: IT Desktop Support

Location: Miramar, FL

Schedule: Full Time

About Us

MySpot is a best-in-class Care Hub and Clinical Provider of in-center and in-home pediatric therapy that delivers holistic, comprehensive care across all modalities to children and their families through a team of dedicated clinical professionals who thrive in a culture of excellence.

We create independence and belonging for children and young adults by bringing together speech, physical, occupational, ABA and Home Health therapies.

What You'll Do

A typical day at MySpot is dynamic and fulfilling, requiring empathy, analytical skills, and a commitment to improving children's lives. Your responsibilities will include:

• • Install, configure and troubleshoot desktop systems, workstations, and servers.
  • Provide a high level of customer service
  • Support End User Technology Needs
  • Provide phone and deskside support to end users across the site
  • Take ownership of issue/request through resolution or escalation
  • Analyze hardware and software problems, perform troubleshooting per approved procedures, identify alternative solutions and take appropriate corrective action
  • Perform hardware and software setup, configuration, and testing per current standards and approved procedures Help create and maintain system support documentation
  • Provide day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware.
  • Maintain passwords, data integrity, and file system security for the desktop/laptop environment.
  • Communicate highly technical information to both technical and non-technical personnel.
  • Support the implementation of new hardware and software solutions, including new acquisitions and upgrades
  • Participate in or lead the development of information technology and infrastructure projects and help deploy solutions to customers.
  • Conduct training programs designed to educate an organization's computer users about basic and specialized applications.
  • Participate in the development, and deployment of Client-Services solutions/services to customers
  • Provide support to Executives and VIP and demonstrate the capability to responsibly deal with sensitive or confidential information.
  • Perform 1st line Service Desk function, as needed, that involves receiving and processing requests from customers via telephone, email, and web/online submissions.
  • Manage request processing within internal and external committed SLAs. Be an expert user of key ITSM tools
  • Develop IT Knowledge Base articles for user education and reduction of repeat requests from customers.
  • Identify patterns of break-fix in the Client PC environment and conduct problem-management analysis to reduce defects in our environment. Develop Root-Cause-Analysis for high-impact problems and communicate with IT management and key customer executives.
  • Contribute requirements to the design, testing, deployment, and support of a standardized desktop and laptop image consisting of the operating system and all supported applications
  • Review and make updates to windows logon scripts, and registry keys as an expert on the Windows PC environment.

What You'll Need

• Degree in IT related field
• A certification
• Ability to explain technical concepts to inexperienced users

Our Benefits

• Health Insurance
• Healthcare Savings Account & Flexible Spending Account
• Dental & Vision Insurance
• Life Insurance
• Disability Insurance
• 401K
• Paid Time Off (PTO)

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.

MySpot is an Equal Opportunity Employer for Minorities/Females/Disabled/Veterans.